Delvin Simon Email & Phone Number

Greater Atlanta Area

• Evaluate and diagnose all network interruptions and connectivity disruptions that directly impact client efficiency. Closely monitor corporate and remote office network condition and ensure end user satisfaction..
• Collaborated with technicians, systems engineers and executive level management to conduct in-depth SOX compliance audits, provide scheduled project updates and deliver infrastructure… Show more
• Collaborated with technicians, systems engineers and executive level management to conduct in-depth SOX compliance audits, provide scheduled project updates and deliver infrastructure advancement recommendations..
• Responded to all escalated trouble issues that were in violation of the company service level agreement. Updated and documented all modifications of work requests in Avanzer ticketing application and notified.
• Encouraged accurate record keeping and metrics among helpdesk technicians resulting in the approval of necessary resources required for effective call organization and training. With the addition of reference guides.

Greater Atlanta Area

• Worked directly with the Windows Package Engineering Team to initiate multiple versions of Windows 7 image deployments. Verified full functionality and successful completion of all security packets and application.
• Prepared and completed reimaging of Windows XP to Windows 7 laptops using Symantec Ghost and Windows imaging software. Verified restoration of all user… Show more
• Prepared and completed reimaging of Windows XP to Windows 7 laptops using Symantec Ghost and Windows imaging software. Verified restoration of all user information including documented applications, personal data.
• Finalized full availability of all required company applications, including Microsoft, Cisco, Symantec and Adobe programs. Ensured satisfaction of each end user by validating full functionality and ability to perform.

Greater Atlanta Area

• Monitored and diagnosed all internal and external network connectivity issues for over 7500 users spanning over 30 countries. Effectively researched the point of failure for local office users and vpn connected remote.
• Monitored and diagnosed all internal and external network connectivity issues for over 7500 users spanning over 30 countries. Effectively researched the point of failure for local office users and vpn connected remote.
• Provided systems administration level telephone support to customers regarding network connectivity issues, access rights inquiries and web-based application assistance. Handled 50+ technical/mission-critical calls.
• Efficiently, monitored all incoming work requests via the service desk inbox and Remedy direct web submittal option. Accurately, diagnose user issues and offer remote access to Dell Optiplex desktops and E series.