Del Workman Email & Phone Number

Managed all client development, implementation and integration of contracts. Primary focus is on tactical and strategic initiatives to make good organizations great organizations. This is achieved utilizing and dissecting pieces of data as well as a complete understanding of the organization business model, directions and challenges. Also technical consulting, solutions design and implementation for a diverse group of customers.

Sales Support for all Enterprise Output Management Products in the Kansas/Missouri Sales District in addition to select national account responsibilities.I work with multiple Sales Executives, Vendors partnering in end to end solutions in ERP, CRM, Logistics, Manufacturing, ADF and multiple other disciplines focusing on open systems solutions.

Primary focus on business process optimization and management, workflow design as well as solution design and implementation management. Redesigned parts management process for multistate printer copier repair organization Redesigned document production process for mid tier insurance companyFacilitated restructuring of management and decision processes at various levels in organizations. Hardware specification, troubleshooting and repair of various types of… Show more Primary focus on business process optimization and management, workflow design as well as solution design and implementation management. Redesigned parts management process for multistate printer copier repair organization Redesigned document production process for mid tier insurance companyFacilitated restructuring of management and decision processes at various levels in organizations. Hardware specification, troubleshooting and repair of various types of systems laptops, servers, W/S running MS and linux OS’s. This included hardware, OS and Application debugging.Project manager for various process rework and technology solutions. Show less

Highly successful track record as an integrated product specialist for high-value products and services. Focus on technical and operational support for Printing Systems Equipment and solutions both internally and with customers nationally.Developed and participated in delivering software training for Customer Service EngineersPosition required extensive knowledge of client server and mainframe environments, and related enterprise software. Achieved Novell CNE certification in 2 weeks… Show more Highly successful track record as an integrated product specialist for high-value products and services. Focus on technical and operational support for Printing Systems Equipment and solutions both internally and with customers nationally.Developed and participated in delivering software training for Customer Service EngineersPosition required extensive knowledge of client server and mainframe environments, and related enterprise software. Achieved Novell CNE certification in 2 weeks. Developed and provided laser alignment and repair procedures creating over 1 million in savings to each service district supported in the 1st year implemented I received numerous awards for sales achievement, leadership and engineering designs.2nd 3rd tier support provided internationally Show less

Responsible for supporting the largest printing systems (PSG business unit) customer in the world including all functions of a $35M business with full P&L. Additional responsibilities included the direction of onsite labor, operational assets and inventories. Planned and lead various functions (marketing, technical support, operations and administration) of an international market business unit to achieve its revenue, profit, customer and satisfaction, Earned significant best practice awards… Show more Responsible for supporting the largest printing systems (PSG business unit) customer in the world including all functions of a $35M business with full P&L. Additional responsibilities included the direction of onsite labor, operational assets and inventories. Planned and lead various functions (marketing, technical support, operations and administration) of an international market business unit to achieve its revenue, profit, customer and satisfaction, Earned significant best practice awards for strategy and leadership from customer & Xerox.Partnered daily with C Level individuals as well as part time hourly employees. In 2002, participated in the successful negotiation of a new three-year contract, which is projected to provide annual revenues of over $100M by 2005. Show less

Provided remote and onsite repair of Xerox Printing SystemsAchieved highest machine reliability of the districtInstalled the 1st (3) 9700 printers in K.C. and maintained them w/o help until the rest of the team were trained.Developed enhanced Preventive Maintenance procedures for the 9700 and 1200 products resulting in a significant lowering of the unexpected service time in my assigned accounts

Principal in a program that proved consulting professional services on both Xerox and non Xerox based solutions could be sold and delivered by Xerox.Managed a successful implementation plan for the penetration of both Xerox and non Xerox customers. Consistently over achieved plan each year. Achieved high marks for customer satisfaction and understanding critical business requirements. Built strong cross-functional relationships with clients. Provided innovative implementation of new… Show more Principal in a program that proved consulting professional services on both Xerox and non Xerox based solutions could be sold and delivered by Xerox.Managed a successful implementation plan for the penetration of both Xerox and non Xerox customers. Consistently over achieved plan each year. Achieved high marks for customer satisfaction and understanding critical business requirements. Built strong cross-functional relationships with clients. Provided innovative implementation of new technology for document management provided new opportunities for client and case study analysis for Xerox to replicate at other accounts. Show less

Principal in a Pilot program that proved consulting professional services on both Xerox and non Xerox based solutions could be sold and delivered by Xerox.Managed a successful implementation plan for the penetration of both Xerox and non Xerox customers. Consistently over achieved plan each year. Achieved high marks for customer satisfaction and understanding critical business requirements. Built strong cross-functional relationships with clients. Provided innovative… Show more Principal in a Pilot program that proved consulting professional services on both Xerox and non Xerox based solutions could be sold and delivered by Xerox.Managed a successful implementation plan for the penetration of both Xerox and non Xerox customers. Consistently over achieved plan each year. Achieved high marks for customer satisfaction and understanding critical business requirements. Built strong cross-functional relationships with clients. Provided innovative implementation of new technology for document management provided new opportunities for client and case study analysis for Xerox to replicate at other accounts. Show less

As, Electrical Engineering

Electrical Engineering

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