PRYNNE HILLS, Canton and Randolph, MA Community Manager September 2018 – March 2019• Oversaw operations of 472-unit apartment community by leading a team of four office staff and five maintenance staff through majority of initial year of takeover.• Increased Resident Overall Satisfaction 14.4% from Q3 2018 to Q1 2019 per Kingsley Survey Responses. • Authored and submitted weekly and monthly reporting to third-party Asset Manager LivCor.

• Leader of team recipients of 2017 Greystar Pillar Award for Teamwork.• Increased Revenue by 9.3%, Net Operating Income by 20.1%, and Resident Overall Satisfaction 20.2% from Q1 2017 to Q2 2018. • Authored and submitted weekly and monthly reporting to third-party Asset Manager C.B. Richard Ellis Investors.• Oversaw Unit Renovations and Capital Projects such as Hardscape Patio Installation, Landscape and Fitness Center Improvements, Amazon Hub Locker Installation, Fence Repairs, Sealcoating and Striping, Clubhouse Renovation and Hallway Flooring Installation and Painting.

• Continued duties as Assistant Community Manager managing delinquency to under 1% of total rent collections.• Assisted Community Manager by generated Weekly Owner’s Reports and Accounting Month End Close Reports.• Oversaw Compliance Procedures for qualifying residents in Montgomery County’s Moderately Priced Dwelling Unit (MPDU) Program

• Promoted from Leasing Consultant to Senior Leasing Consultant of 504-unit luxury apartment community in one year despite no previous experience in the property management industry.• Trained, managed and supervised two full-time Leasing Consultants as well as several part-time “floating” Leasing Consultants in regards to traffic, the application process, lease files, move-in and move-out procedures.• Created Owners Reports, Trend Reports, and Market Surveys each week and recommended rent increases and concessions based off the data.• Implemented and coordinated Marketing, Preferred Employer Outreach, and Social Media programs.• Maintained Renewal Grid and wrote and coordinated distribution of monthly Renewal Offer Letters• Addressed and handled escalated resident issues and inquiries.• Coordinated Resident Events and Seasonal Parties.• Assisted Property Manager and Assistant Property Manager with rent and balance collection, posting and reporting