TEAM LEADER | RECRUITMENT● Conducted comprehensive recruitment activities, including applicant interviews, job description creation, and scheduling training and orientation programs.● Assisted with payroll tasks, ensuring accurate and timely processing of employee compensation.●Provided virtual assistance, including email management, scheduling, and administrative support.●Promoted to a team leader position, overseeing and managing a team, addressing employee concerns, and providing guidance and support.

● Provided comprehensive administrative support to clients, managing calendars, scheduling appointments, and organizing documents with exceptional attention to detail.● Managed email correspondence, efficiently handling inquiries, prioritizing messages, and maintaining clear and professional communication on behalf of clients.● Assisted with project management tasks, including planning, organizing, and coordinating projects, ensuring deadlines were met and deliverables were completed successfully.

● Provided exemplary customer service by assisting customers with order placement, addressing inquiries and concerns, and ensuring satisfaction.● Demonstrated product knowledge and utilized effective sales techniques to identify upsell and cross-sell opportunities, resulting in increased sales revenue.● Managed accounts, processed orders accurately, and resolved billing discrepancies in a timely manner.● Collaborated with cross-functional teams to streamline processes and enhance customer experience.

● Provided outstanding customer service, adeptly managing order placements, addressing account inquiries, and efficiently resolving billing issues.● Demonstrated extensive product knowledge to effectively address customer inquiries and provide suitable solutions tailored to their needs.● Acknowledged for delivering exceptional customer service, consistently exceeding expectations and handling challenging situations with professionalism and care.

● Delivered outstanding customer service by helping customers place orders, addressing their questions and resolving concerns promptly to ensure their complete satisfaction.● Utilized extensive product knowledge and effective sales techniques to identify opportunities for upselling and cross-selling, leading to a notable boost in sales revenue.● Efficiently managed accounts, processed orders with precision, and promptly resolved billing discrepancies to ensure smooth operations.● Engaged in collaborative efforts with cross-functional teams to optimize processes and improve overall efficiency, contributing to enhanced performance and customer experience.

● Customer-focused and empathetic Customer Service Representative adept at maintaining a positive attitude while addressing inquiries and issues. ● Proficient in documenting interactions in Salesforce and placing orders with florists. ● Skilled at monitoring Fulfillment Exception Queues and supporting special projects. ● Proactively conducts outbound calls to ensure personalized assistance.● Possesses a detailed understanding of customer needs and communicates effectively.