Demani Cassells Email & Phone Number

- Provide customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to:• Troubleshooting hardware, software and identify network issues.• Beta testing and reporting on new products.• Use trouble ticket system for tracking issues and problem resolution.• Resolve issues or ensure timely escalation to appropriate support level.• Act as a liaison between customers… Show more - Provide customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to:• Troubleshooting hardware, software and identify network issues.• Beta testing and reporting on new products.• Use trouble ticket system for tracking issues and problem resolution.• Resolve issues or ensure timely escalation to appropriate support level.• Act as a liaison between customers, engineering and manufacturing personnel.• Maintaining prompt and effective inter and intra-team communication.• Working with equipment in the lab to determine root cause of issues.• Preparing documentation / diagrams to meet customer requirements. Show less

- Conducted troubleshooting of electrical, mechanical, pneumatic, and hydraulic systems and components, ensuring their return to optimal serviceability.- Analyzed engineering test results and implemented necessary changes to resolve technical issues and enhance system performance.- Ensured software, documentation, and equipment were kept up-to-date with the latest revisions and operational specifications.

Windsor, Connecticut, United States

- Lead and perform meticulous audits of preventive maintenance procedures, specializing in the installation and troubleshooting of control components within managed conveyor systems.- Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.- Demonstrated flexibility and commitment by traveling across states to promptly address and fix machinery issues, minimizing downtime and… Show more - Lead and perform meticulous audits of preventive maintenance procedures, specializing in the installation and troubleshooting of control components within managed conveyor systems.- Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.- Demonstrated flexibility and commitment by traveling across states to promptly address and fix machinery issues, minimizing downtime and ensuring operational continuity.- Proactively take charge of emergency repair work plans to safeguard critical assets, while meticulously adhering to safety protocols and fostering positive collaborative relationships across diverse operational teams. Show less

West Hartford, Connecticut, United States

- Collaborated as a vital member of a multi-disciplinary treatment team, actively contributing to the treatment and education of children facing significant emotional, behavioral, and learning disabilities.- Ensured the daily well-being of children by addressing their physical and emotional needs, focusing on enhancing their social, recreational, and behavioral functioning to support academic learning.- Maintained a high level of safety for children through vigilant supervision and the… Show more - Collaborated as a vital member of a multi-disciplinary treatment team, actively contributing to the treatment and education of children facing significant emotional, behavioral, and learning disabilities.- Ensured the daily well-being of children by addressing their physical and emotional needs, focusing on enhancing their social, recreational, and behavioral functioning to support academic learning.- Maintained a high level of safety for children through vigilant supervision and the application of therapeutic techniques, including the use of Therapeutic Crisis Intervention. Show less

East Hartland, Connecticut, United States

- Cultivated and nurtured strong relationships with individual and business customers, demonstrating an unwavering commitment to exceptional service and resolution of encountered issues.- Successfully resolved customer queries and problems while maintaining a high standard of professionalism and customer-centric approach.- Contributed to maintaining a positive reputation for the credit union through exemplary customer service and a proactive approach to resolving issues.

Mechanical Engineering

High School Diploma