Demani Lewis Email & Phone Number

Walnut Creek, California, United States

This is a customer service position that requires the ability to learn the Emergency Responder Equipment market. As a Customer Service Representative, you work closely with the Outside Sales Team and build customer relationships. Support customers via phone, facsimile, email, and in person. Communicate with suppliers to learn and understand product.

• Establishes & maintains effective working relationships with co-workers & managers, increasing productivity
• Implements an elevated degree of self-motivation, maintaining trust, respect, continuous efficiency, and safety
• Demonstrates excellent customer service to clients while using patience, professionalism, and direct guidance
• Assists team members and provides support and solutions to customer queries to meet the organization’s goals
• Facilitates customer inquiries by phone and email to support troubleshooting methods & improve the process
• Showcases the ability to explain technical issues to technical/non-technical employees & clients successfully

• Identified areas of opportunity, root causes, and support to provide solutions to improve overall performance
• Drove effective results to execute operating procedures of improvement and provide feedback to all employees
• Maintained an exceptional and positive employee culture built on leadership principles, innovation, & growth
• Showcased outstanding interpersonal skills connecting with employees, management, vendors, and customers
• Forwarded requests/unresolved issues to the designated resource by communicating with internal departments
• Prepared detailed written reports for executive leadership while detailing current issues to open action plans

• Directed daily store operations by leading a team of engaged associates to create the best client experience
• Upheld a culture of engagement; listened to feedback from leaders, associates & clients to provide solutions
• Maintained updated knowledge of the company products & services to provide support and service solutions
• Displayed expertise in the company’s mission, purpose, goals, and the ability to help employees reach goals
• Offered exceptional customer service by greeting & acknowledging all in a friendly and professional manner
• Facilitated a collaborative environment by focusing on employee relations, training, and team development

Bachelor Of Science In Applied Psychology

Specialization in Media and Technology

Associates Of Science In Psychology