Demani Lewis Email & Phone Number

Walnut Creek, California, United States

This is a customer service position that requires the ability to learn the Emergency Responder Equipment market. As a Customer Service Representative, you work closely with the Outside Sales Team and build customer relationships. Support customers via phone, facsimile, email, and in person. Communicate with suppliers to learn and understand product offerings. Take ownership of customer needs and issues. Cooperatively work with other departments within the company to provide complete customersatisfaction.

• Establishes & maintains effective working relationships with co-workers & managers, increasing productivity • Implements an elevated degree of self-motivation, maintaining trust, respect, continuous efficiency, and safety • Demonstrates excellent customer service to clients while using patience, professionalism, and direct guidance• Assists team members and provides support and solutions to customer queries to meet the organization’s goals• Facilitates customer inquiries by phone and email to support troubleshooting methods & improve the process• Showcases the ability to explain technical issues to technical/non-technical employees & clients successfully• Maintains excellent attention to detail, ensuring all mail carriers can complete delivers accurately and on time• Influences the growth of existing/new employees by coaching, mentoring, and creating a learning environment• Builds and maintains trusting relationships with cross-departmental teams ensuring optimization of resources

• Identified areas of opportunity, root causes, and support to provide solutions to improve overall performance• Drove effective results to execute operating procedures of improvement and provide feedback to all employees• Maintained an exceptional and positive employee culture built on leadership principles, innovation, & growth• Showcased outstanding interpersonal skills connecting with employees, management, vendors, and customers• Forwarded requests/unresolved issues to the designated resource by communicating with internal departments• Prepared detailed written reports for executive leadership while detailing current issues to open action plans• Served as a trusted advisor to customers delivering best practices, guidance, & an empathetic ear to everyone• Drives initiatives around strategy and reporting to meet project goals and exceed stakeholder expectations• Utilizes office applications like Microsoft Office, including Word, PowerPoint, Outlook, & Excel, for projects• Educated new hires on company policy using patience and professionalism to verify a detailed understanding

• Directed daily store operations by leading a team of engaged associates to create the best client experience • Upheld a culture of engagement; listened to feedback from leaders, associates & clients to provide solutions• Maintained updated knowledge of the company products & services to provide support and service solutions• Displayed expertise in the company’s mission, purpose, goals, and the ability to help employees reach goals• Offered exceptional customer service by greeting & acknowledging all in a friendly and professional manner• Facilitated a collaborative environment by focusing on employee relations, training, and team development• Implemented excellent multitasking and prioritization skills when managing projects and meeting deadlines• Delivered resolutions to technical problems that employees were experiencing with their tasks and equipment• Analyzes data related to team progress and customer satisfaction to assess performance metrics and growth

Bachelor Of Science In Applied Psychology

Specialization in Media and Technology

Associates Of Science In Psychology