Amanda Demarco Email & Phone Number

Havertown, Pa, Us

Levittown, Pennsylvania, United States

- Conducts new sales representative onboarding consisting of system training (Salesforce, SAP, & Google Suite) and basic industry / product knowledge- Maintains the on-the-job training schedule for all new hires for their first year from internal system training to external vendor product demonstrations to ensure all training milestones are met- Coordinates with outside vendors to come in and facilitate product training for both senior and new sales reps (both in-person & virtual)- Travels to 5 additional call centers to support the local trainer as well as facilitate various training sessions- Collaborate with managers to identify their training needs as well as attend weekly meetings to stay up to date on telesales events/announcements- Created various documents used in new trainer onboarding to maintain consistency and clarity for all new, incoming trainers- Designs/Develops current and new internal resources (step by step documents/google sites) used by trainers, managers, and sales representatives- Communicates routinely with the Director of Training regarding any issues, opportunities in the both the onboarding and OTJ training curriculum- Introduces innovative training solutions paired with gamification to enhance the level of interaction and effectiveness in telesales training- Collaborates with external departments such HR to enhance telesales’ inner-office culture and team development

Philadelphia, Pennsylvania, United States

- Managed and advised a team of 6 student trainers who oversaw the creation and implementation of weekly trainings for the university- Coached the student training team members on a weekly basis to check in on productivity on training content and make recommendations if the individual fell short on having ideal learning objectives, training design, or training materials- Filmed and developed content for bi-weekly leadership training videos that were posted to all office platforms- Developed hiring and training timeline and an annual productivity outline for 5 undergraduate event planning internship roles- Created the online application, interview process, and evaluation templates for each of the 5 undergraduate event planning internship roles- Created a comprehensive onboarding program and training curriculum for the department event planning team utilizing adult learning methodology- Created a learning management tracking system using the university’s Canvas platform

Philadelphia, Pa

- Worked alongside of Program Director to plan, implement, and evaluate 2, large-scale leadership events: The L.O.V.E. Conference & The Inclusive Leadership Conference- Coordinate with outside vendors and departmental stakeholders for necessary event needs- Formulates budget proposals for large-scale events, provides cost-analysis and forecasting information as requested by Program Director- Conduct post-event debriefs with key stakeholders, formulates recommendations for future activities and maintains planning files and notes for year-to-year tracking- Developed hiring and training timeline and annual productivity outline for 4 undergraduate event planning internship roles as requested by Program Director.- Currently creating the online application, interview process, and evaluation templates for each of the 4 undergraduate event planning internship roles as requested by Program Director.- Assisted the Graduate Extern for Leadership Education with hosting and facilitating workshops for outside departments, student organizations, and weekly workshops hosted by the office.

Philadelphia, Pa

- Created a 5 day compliance training/orientation for 25 staff members and 5 managers with the information provided by the Director- Collected engagement data for training each session and team building activities- Evaluated engagement data throughout the summer to inform supervisor of areas of improvement.- Incorporated learning outcomes and organizational development methodology to create team building activities during the onboarding process of the staff and throughout the summer as needed.Individually met with team members who missed or needed additional training on specific subjects- Coached managers on how to facilitate small team building activities.- Created a binder/guide of all training materials, team building activities, and evaluation methods recommended for future use of the management team

3223 N Broad Street

- Coordinated the Dean’s daily schedule with department chairs, supervisors, assistant/associate deans, and outside guests- Developed the new orientation program and presentation for all new hires and supervisors to be used by the senior HR team- Created new onboarding procedures to be distributed to all new staff and faculty of the Dental School- Assisted with references checking by calling and screening applicants using the Dental School criteria and sitting in on staff hiring interviews.- Maintained hardcopy files for all staff, faculty, and administration

41 W Eagle Rd Havertown Pa 19083

Working part time, I was able to count pills, distribute or fill prescriptions, as well as call insurance companies if if a patient had a problem paying for their medication.

I stocked shelves, cleaned the store, worked the checkout counter, as well as aid customers if they had any questions.

Master Of Education - Med, Organizational Development, 3.95

First cohort of the 4+1 Adult and Organizational Development Accelerated program (May 2020.) This allowed for me to take one graduate.

Bachelor Of Arts - Ba, Organizational Development

Activities and Societies: Temple Tappers Temple Toastmasters

High School

Activities and Societies: Chamber Chorale, Captain of Speech and Debate Team, Drama Club, Head of theater critic clubI was part of Drama.