Jeffrey De Marco, Mba Email & Phone Number

Greater Philadelphia Area

Assistant Vice President, Counterparty Risk and Records Management 2022 - Present• Identify, aggregate, monitor and report on Radian's material counterparty risks• Collaborate with all business leaders and their areas to gather and assess enterprise counterparty risk• Create and deliver executive level presentations on counterparty risks and records management• Maintain and operationalize Radian’s records retention schedule• Address records management issues, such as the preservation, handling, retention and/or destruction of company recordsAssistant Vice President, Mortgage Fulfillment 2019 to 2022* Responsible for the management and key performance metrics for a staff of direct and indirect reports of 120. Establish and maintain policies, procedures and goals in conjunction with our clients to meet contractual terms and internal financial goals. Manage the client relationships, process improvement, and project management for the department.Assistant Vice President, Process Engineer 2017 - 2018Operational Excellence* Leader of change initiatives* Project leader with an emphasis on facilitation of cross-functional project teams, cultivating a high-level of engagement, and effective communication* Responsible from idea to implementation, including post-project analysis and trackingAssistant Vice President, Product Owner 2016 – 2017Planning & Delivery* Work closely with business sponsor to review system and process improvements, analyze technical feasibility, and consider operational implications to determine top priorities* Coordinate with technical product owners on requirements, testing and releases* Responsible for the prioritization of the backlog for the business* Manage the roadmap for initiatives

Mt. Laurel, Nj

~ Represent Credit Policy with Senior Leadership, government agencies, investors, and sales staff~ Co-Chair the Product Committee~ Ownership of all communication related to all sellers and lenders guides~ Oversee new product implementation; including thorough review of all aspects of the product, setting guidelines, preparation of all materials~ Review in detail all guideline and policy changes from agencies, investors, and MI companies~ Analyze performance of loans to determine if changes or revisions are required to ensure loan quality goals are achieved~ Project management responsibilities for multiple initiatives regarding credit policy and loan quality~ Make recommendations to various governing bodies within Ocwen/Homeward Residential for the implementing new products and policy changes~ Constant review of existing guidelines to remain competitive in the market as well as balance the company's risk appetite.~ Oversight of exceptions and monitoring loan performance

Wilmington, Delaware

Unit Manager - Capital One 2012-2015~ Successfully manage the day-to-day workflow of a cross-functional team of 18 associates whocommunicate with customers, process loan documents, underwrite, and fund mortgages.~ Monitor the quality of production for all roles and implement changes to mitigate risk to thebank while coaching associates on their individual results.~ Build and maintain collaborative relationships with internal and external partners throughprofessional communication and presentation skills.~ Engage with customers to provide a remarkable customer experience.~ Initiate policy and procedural changes leading to improved quality, increased conversion, and cost reductions in the department.~ Consistently recognized for analyzing performance trends and problem solving leading toincreased closing conversion, improved quality, and achieving monthly targets.~ Develop dynamic management tools and professional presentations for use by associatesthroughout the department and supporting departments.~ Provide measurable goals and monitor the performance of my Assistant Manager and all roles while reporting results to top executives on a monthly basis.Team Coach/Manager – ING Direct (acquired by Capital One in 2012) 2006 – 2010~ Motivated and managed a team of loan processors who communicated and processed loandocumentation for mortgage brokers across the country.~ Consistently selected by leadership to assist in leading small-to-medium scale projects and actas subject matter expert on larger-scale projects.~ Coach and mentor associates through open communication and by providing challengingopportunities that stimulated professional growth.~ Lead the first loan processing team and hired staff for a second in the first 12 months.

Wilmington, De

ING Direct, FSB was acquired by Capital One Financial (COF) in February 2012. See Capital One for complete job responsibilities. (Formerly www.ingdirect.com, now www.capitalone360.com)

Marlton, Nj

As a Relationship Manager for a Mortgage Banker I developed mutually beneficial marketing programs for organizations and companies of all sizes. My expertise in team management, business development, and mortgage financing helped grow the organizations brand and revenue.

Mt. Laurel, New Jersey

See PHH Mortgage (name changed)

Mt. Laurel, New Jersey

~ Operations Manager responsible for over $6 billion a year in mortgage financing~ Managed a staff of 40 associates, including 3 Team Supervisors focused on real estate agency referred loans.~ Increased loan volume to over $100m a month; a 10% increase year-over-year.~ Exceeded monthly goals for closings (10% over budget), customer satisfaction (20% over target), loan quality (10% over target), and call answer rate (5% below target).~ Initiated and lead weekly conference calls with Regional Sales Managers to develop strategies for increasing registrations and closing conversion.~ Created coaching initiatives and training programs to develop the Supervisors and staff.~ Participated in companywide projects including information protection (IP), business continuity planning (BCP), and Lean Six Sigma.~ Processing, Underwriting, Customer Service, Employee Performance Management and Sales Account Management were some of my everyday responsibilities.

Master Of Business Administration (M.B.A.), Concentration: Business Administration

Activities and Societies: Rutgers University School of Business MBA Association

Ba, Economics

Activities and Societies: Rutgers Alumni AssociationStudied in all areas of economics, business, as well as a concentration in political.