Demarcus Sharp Email & Phone Number

Dallas-Fort Worth Metroplex

• Prepares closing loan package necessary for individual loan types in accordance with Bankand Investor guidelines as well as Secondary Marketing commitments and requirements.
• Ensures the timely movement and closing of approved loans through the pipeline.
• Contacts Title Companies, Attorneys, Loan Officers, Processors and Insurance Companies toobtain documentation necessary to close mortgage loans.
• Monitors loan status on a continual basis to ensure that timely/qualify standards areachieved.
• Advises all parties of any changes or issues that may occur to ensure high quality standardsand customer service.
• Performs a pre-closing quality review of loan files prior to releasing closing package.

Lewisville, Texas, United States

Tracked auto insurance for multiple lenders.Insurance VerificationTrained new hires on systems used by Hub Financial Service ( Focus, Image Right)Trained the essentials of Creditors Place Insurance.Call Handling.Escalation Handling.

Fort Worth, Texas, United States

Maintenace HELOC accountsFollow up with homeowners regarding servicing request.Submit servicing request.Analyze Loan Documents and send correspondence by Mail/Fax.Serviced loans in good standing with one call resolutions.Process payments, processed mortgage related request.Systems used: Aspect, Iseries, Pivol, Iportal and Lamp.

Houston, Texas, United States

Responsible for managing floor of 75-1300 agents.Maintain attendance, quality, adherence and payroll data for all agents.Strategically team with other Managers to share practices and support.Daily interaction with clients and internal management.Maintain neat, organized and professional work environmentInsurance servicing.