Demetrius B. Email & Phone Number

United States

Remote

Served as the tier 3 support for third party integrations. Created a training hub for new hires to learn principles and have an easier transition into their new roles. Implemented new strategy changes for Operations and ensured the system was operating at peak efficiency.Used Microsoft SQL Server to design queries to audit changes to make sure operations ran as expected.Used Microsoft Excel to create auditing books to analyze data which made sure we followed restrictions.Provided… Show more Served as the tier 3 support for third party integrations. Created a training hub for new hires to learn principles and have an easier transition into their new roles. Implemented new strategy changes for Operations and ensured the system was operating at peak efficiency.Used Microsoft SQL Server to design queries to audit changes to make sure operations ran as expected.Used Microsoft Excel to create auditing books to analyze data which made sure we followed restrictions.Provided excellent communication skills and ability to convey technical information to non-technical individuals.Maintained responsibility for assessing risks and compliance with all policies and procedures.Developed and maintained technical expertise in all areas of product functionality.Developed Python scripts to streamline and automate repetitive tasks, enhancing efficiency and productivity.Achievements: Leadership Award Show less

United States

Utilized Postman to test API functionality to make sure it is working as expected.Wrote efficient SQL queries in PostgreSQL and Oracle to analyze data.Pulled logging information using Linux commands with Mt Putty and AWS to determine the root cause of client-facing issues.Resolved high escalated cases in a timely manner to meet all SLA requirements.Continued to use outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

United States

Actively listened to customers to understand their issues and inquiries. Interview clients to gather information useful in providing recommendations and solutions to a technical problem. Managed projects and work orders through Salesforce to complete requested changes for clients.Pulled logging information using Linux commands with Mt Putty and AWS to determine the root cause of client-facing issues.Resolved high escalated cases in a timely manner to meet all SLA… Show more Actively listened to customers to understand their issues and inquiries. Interview clients to gather information useful in providing recommendations and solutions to a technical problem. Managed projects and work orders through Salesforce to complete requested changes for clients.Pulled logging information using Linux commands with Mt Putty and AWS to determine the root cause of client-facing issues.Resolved high escalated cases in a timely manner to meet all SLA requirements.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Utilized multiple developer tools such as network logs and console logs to identify a myriad of issues.Submitted SQL queries to pull data and determine the root cause of client-facing issues.Developed a robust online knowledge base for support staff to reference when responding to requests for assistance.Completed challenger training which allowed me to be a champion at giving clients a low effort experience.Since onboarding, maintained an above-average resolution rate (+20%), which collaborated in helping the team's resolution rate soar. Show less

Los Angeles, California, United States

Assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication and self-restraint. Monitor and document resident compliance with program rules and guidelines, including room cleanliness, daily sign-in and adherence to program curfew. While maintaining a healthy staff-resident relationship.

Los Angeles, California, United States

Provided crisis counseling to teenagers suffering from trauma, and advocated for their needs to social workers, health professionals, and parents.Communicated effectively with teachers, local authorities, and other professionals to ensure that residents received appropriate care and support.Supervised the activities of children in foster care, ensuring compliance with state licensing regulations and maintaining a safe and clean environment for residents.Monitored resident behavior… Show more Provided crisis counseling to teenagers suffering from trauma, and advocated for their needs to social workers, health professionals, and parents.Communicated effectively with teachers, local authorities, and other professionals to ensure that residents received appropriate care and support.Supervised the activities of children in foster care, ensuring compliance with state licensing regulations and maintaining a safe and clean environment for residents.Monitored resident behavior and resolved conflicts using positive problem-solving techniques and effective communication skills.Maintained a safe, clean environment for residents in group homes and reporting any instances of unacceptable behavior.Demonstrated the ability to effectively communicate with individuals from diverse backgrounds by utilizing flexible communication styles tailored to the needs of each resident. Show less

Los Angeles, California, United States

Trained and managed employees.Demonstrated exceptional customer service skills by handling customer inquiries and issues in a timely and professional manner.Developed strong problem-solving skills by finding solutions to issues that arose at the store and implementing effective strategies to resolve them.Exhibited excellent communication skills by effectively communicating with customers, employees and higher-ups in a clear and concise manner.Maintained a high level of… Show more Trained and managed employees.Demonstrated exceptional customer service skills by handling customer inquiries and issues in a timely and professional manner.Developed strong problem-solving skills by finding solutions to issues that arose at the store and implementing effective strategies to resolve them.Exhibited excellent communication skills by effectively communicating with customers, employees and higher-ups in a clear and concise manner.Maintained a high level of organization by effectively tracking inventory, schedules, and other tasks, ensuring smooth operations at the store. Show less