Debbie E. Bond Email & Phone Number

Greater Memphis Area

• Responsible for coordinating and developing programs to improve partnerships with various community groups through crime prevention, community service functions and raising public awareness.
• Development and implementation of community educational partnerships with groups to include Neighborhood, Worship and Business Watch Coalition and Citizen Police Academy Alumni (Ambassadors); serves as liaison with.
• Researches, plans, develop, and coordinate programs to initiate crime prevention, community interaction, and partnerships with the MPD; prepares and presents educational programs and ensuring community organizational.
• Ability to communicate with diverse groups as well as other staff members; plan and/or attend regular and community meetings. Flexible work schedule due to meetings and other events.
• Recruiting and training for startup of new watch groups while administer all community groups in designated areas; organize and conduct monthly or quarterly meetings.
• Educate, enhance and empower various groups to ensure positive crime prevention within community.

Fields Operations Center East(Atlanta)

• Worked in challenging environments with homeowners, businesses, state, and local government personnel, and FEMA following a natural disaster. Deployed to Atlantic County, NJ from November 2012 through May 2013 to help.
• Used skills in emergency management, customer service, and accounting to help homeowners and businesses to rebuild, serving as a liaison to insurance companies.
• Served as key customer resource for people needing answers to financial questions pertaining to their homes and businesses. Interviewed customers and applied financial analysis to determine whether to issue loan.
• Interviewed and counseled applicants submitting documentation, assisting them with meeting paperwork requirements required by SBA.
• Assisted with financial documents, including tax returns, income statements, schedules of liabilities, and balance sheets for individuals and businesses, having closed $1 million in small business loans.Working with.

Greater Memphis Area

• Booked and offered recommendation to travelers on destinations, preparing transportation arrangements, and hotel accommodations.
• Developed sharp customer service, problem solving, and lead-generating skills to grow business.
• Maintained accurate customer records and personal accounts, including quotes, commissions, billing and payments.

Greater Memphis Area

• Developed sharp attention to detail and analytical skills solving challenges by resolving complex issues for 25 to 30 customers daily. Resolved technical issues for people with financial and tax challenges.
• Processed tax forms and directed customers through proper procedures for obtaining refunds. Set up installment agreements for repayment.
• Created work schedules for ten local departmental call center agents.

Greater Memphis Area

• Served as a mentor for non-traditional students working on undergraduate degrees. Conducted needs assessments to help adult students to transition into online and classroom learning by developing relationships with.
• Mentored students through career exploration and life skills development, facilitating weekly meetings for several months. Prepared stimulating educational materials to reinforce their learning experience.
• Evaluated students’ academic needs and goals and submitted retention reports to the university administration.

Greater Memphis Area

• Evaluated call center scheduling and staffing trends to optimize cost effectiveness, operational efficiency, and deliver quality service. Tracked, analyzed, and reported performance data on key departmental initiatives.
• Monitored call center metrics (queues, volumes, after call time, talk time, hold times, abandonment rate,website and IVR usage) to assist with forecasting of calls and staffing needs.
• Assisted new call-center set up supporting company's goals and objectives, making sure that calls were properly routed, assigning extensions, matching voicemail to phone lines, and backing up system each month.
• Facilitated new hire training with prepared materials and programs to deliver exceptional customer service in a rapidly changing telecom environment.

Greater Memphis Area

• Designed, planned, organized, and directed orientation and training for customer service new hires.
• Redesigned phone system for over 150+ employees during the transition to a new facility.
• Assisted with strategic planning in the customer service environment to assign phone numbers, extensions, voicemail with transition meeting time-sensitive goals. Trained staff on new phone system operation.
• Prepared weekly, monthly, and quarterly call center progress reports for management.
• Collaborated with colleagues to coordinate processes and projects.

Masters Of Science, Management

Working On My Doctor Of Business Administration, Leadership

Planned dissertation is: Improving Customer Service within a Call Center.

Master Of Science (Ms), Business Administration And Management, General, 3.0

Bachelor Of Arts, Business Administration; Management