Demellee Chua Email & Phone Number

Philippines

Philippines

Ortigas Center Mandaluyong City

• Handles the marketing and sales performance of all subsidiary offices and tie ups in the North America and Middle East Region in terms of growth in the number of transactions, remittance volume and revenue.
• Administers a marketing, sales and operations team, both based locally and internationally, to ensure that both North America and Middle East meet the tar-get set by the bank.
• Ensures growth and profitability in terms of new business from new partners and additional business from remittance partners and subsidiary/representative offices.
• Ensures smooth implementation of all activities related to the processing of re-mittance transactions of tie ups and subsidiary offices.
• Perform research study on the remittance market within the area of jurisdiction including the competitors offering and pricing, clients profiling; If warranted, come up with new initiatives/promo on remittance products.
• Provide updates to Management on the developments (social, political, econom-ic and regulations) in the region of assignment which may have impact on the remittance business

Metro Manila, Philippines

Cybergate Mandaluyong City

• Day-to-day planning, operation and solutions provider for a team of agents to meet with the required service level components.
• People Management, including HR related issues that affect team members- conducting individual assessments, appraisals, confirmations, promotions and staff development.
• Operational Management: Floor management in line with strict adherence to work schedule.
• Agent performance monitoring, coaching and providing feedback.
• Focal point of disseminating information from management to team and vice versa; from foreign-based client to Manila-based team members, vice versa.
• Worked very closely with team members for client solutions. Understanding agent’s problems and weak points to further suggest enhanced solutions to management for proper handling of accounts.

Taipei City, Taiwan

• Oversees foreign-based desk office activities covering major areas of re-sponsibility that include accounting, marketing, operations, feedback, AR billing, trade and collections.
• Coordinates with Manila-based Project Officer for operational and marketing issues.
• Handles all key agents based in Taiwan.
• Ensures product/service awareness amongst target market.
• Directs, leads, and supports continuous improvement of operating practices and procedures to ensure effectiveness in accordance and reference to the company’s operational policies and procedures.
• Researches to provide solutions on discrepancies and disputed cases brought in by remittance agent and walk-in client related issues.

• Responsible for achieving the unit sales target on all assigned GSK products through efficient system promotions.
• In charge of both developing and executing proper sales and marketing pro-motional programs in specific territories assigned by GSK.
• In charge of maintaining and developing merchandise activities with trade outlets in assigned areas.
• Prepares budget analysis of all marketing and promotional activities.
• Sees to it that all clients are well informed and knowledgeable of all assigned GSK products.

Bachelor Of Arts Degree Major In Psychology

High School Diploma