De'Mel Cummings Email & Phone Number

Kansas City, Missouri, United States

Review and investigate the company’s contractual liability under contestable and non-contestable life and disability claims, ensure compliance with statutory regulations and contractual obligations, provide training, quality review, and assist with projects. Position requires extensive knowledge of life and disability industry which includes medical.

Kansas City, Missouri, United States

Configured databases using Microsoft Access and Excel to provide management with readily available reports as requested. Developed reporting strategies to improve the client experience. Assisted management in assessing employees’ performance and providing a growth chart for succession planning and semi-annual bonuses. Applied data findings into business.

Kansas City, Missouri, United States

Provided a myriad of transaction assistance i.e. address changes, policy changes, owner and beneficiary changes, and loans withdrawals in addition to stellar customer service. Monitored toll-free lines to aid clients. Monitored and responded to written transactions. Made regular, periodic payments under annuity and supplemental contracts.

Mission, Kansas, United States

Responsible for providing detailed support to customers with current loans within an allotted time. Handled all correspondence with customers using confidence, courtesy, and professionalism. Effectively handled 75 calls a day, in addition to verify all information provided, and communicated effectively about the terms and conditions of the loan. Maintained.

Overland Park, Kansas, United States

Processed insurance transactions, such as responding to internal and external requests for information and preparing documents, policy information, and files for additional handling by other associates. Understanding and relaying insurance policy information in written and verbal form. Performed support duties as requested, such as processing mail, and.

Kansas City, Missouri Area

Examined worker’s compensation medical claims, where it was required to know and understand medical terminology and billing codes. Reviewed, evaluated, and categorized incoming documents and verified information for accuracy, appropriateness, and followed up with others for missing data. Entered and retrieved information of varying complexity using.

Lenexa, KS

Over the phone customer service dealing with various issues associated with wireless phones. Provided cellular troubleshooting and problem solving skills. Navigated an advanced billing system. Developed skills associated with defusing escalated customer situations. Collected past due balances for the interest of T-Mobile.

Kansas City, KS

Assisted commercial and consumer customers by processing checks, deposits, loan payments and withdrawals.Performed daily balancing of all cash and checks receipts. Operated a 10-key machine by touch. Maintained an excellent working relationship with staff and customers. Advanced computer knowledge of (Excel, Word, Windows 2000, and Outlook). Worked various.