Marcelo L. De Melo's Location
Nashville Metropolitan Area, United States, United States
Marcelo L. De Melo's Contact Details
Marcelo L. De Melo personal email
- Valid
- Valid
About Marcelo L. De Melo
I am a professional with 12 years of experience in newsroom and press relations who changed my career path towards the IT field. This knowledge made me familiar with computing fundamentals, key applications, troubleshooting, researching the internet, and social networks. In addition, I am a native Brazilian Portuguese speaker.
Marcelo L. De Melo Work Experience Details
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Information Technology Support EngineerFirstbank Nov 2023 - PresentNashville, Tennessee, UsTier 2 desktop support, remote and onsite. -
Field Technical Analyst - Field ServicesNtt Data Services Sep 2018 - Nov 2023Plano, Texas, UsWorking as a member of the EUS Field Delivery team, I help to provide field service support via telephone, online, remote and onsite for employees of a client based in Franklin, TN, and nearby cities. I supply day to day technical support by completing general maintenance tasks such as installation, configuration, and troubleshooting workstations (desktops, laptops), and additional configuration for personal devices (MDM, BYOD). Platforms: Windows 7, Windows 10, iOS, Android. Communicate technical information to technical and nontechnical employees, assist end-users with ticketing and requesting system. Use of configuration management database tools, ticketing system, ability to document IT problems. Compliance with HIPAA rules. Activity: desktop technician. -
Field Technical Analyst - Project TeamNtt Data Services Nov 2016 - Aug 2018Plano, Texas, UsAs a services enterprise field technical analyst for NTT DATA Services, LLC (division of NTT DATA Inc. that acquired Dell Services), I was in a workgroup focused in certain requests and escalations from the field services team, which supports end users of the number 1 regionally ranked hospital complex in Middle Tennessee. Typical responsibilities include: dealing with customers on a daily basis; repairing issues with desktops, notebooks, and printers; troubleshooting client applications; computer and software installations in different sites around Nashville; preparing reports that will be used for bettering those special projects. Compliance with HIPAA rules. Activity: desktop technician/analyst.
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Desktop TechnicianTeksystems Mar 2015 - Nov 2016Hanover, Md, UsAs a contractor from the services division of one of the biggest computer hardware firms of the United States, I participated in a team that deployed workstations and monitors inside facilities of the number 1 regionally ranked hospital complex in Middle Tennessee (according to "U.S. News & World Report"). Other activities: Later I started collaborating with the desktop support team for that medical organization and I also got involved with special projects such as department moves (dismantling and reassembling workstations), bulk software installations, setting up multi-function printers, and hardware upgrades. Compliance with HIPAA regulations. Activity: desktop technician. -
It TechnicianTennessee College Of Applied Technology - Nashville Oct 2013 - Dec 2013Nashville, Tn, UsI performed operating system updates, software installation, hardware upgrade and maintenance, and related activities throughout the campus under senior instructor’s supervision. Part-time position. Activity: PC technician. -
Clerical SupportRemx Specialty Staffing Jan 2012 - Mar 2012Atlanta, Georgia, UsTemporary assignment at Naxos of America. In this position I helped the Director of Operations with office tasks in Franklin, TN. Among my duties there were administrative tasks such as data entry and organizing mailing. Activity: clerical. -
ClerkRandstad Usa Aug 2010 - Jan 2012Atlanta, Ga, UsI was a fulfillment specialist at the Affinion Group's Production Center in Franklin, TN (closed in 2017). While there I processed gift cards utilizing Microsoft Access and .NET platform. Later I presented and guided new temporary workers to be familiar with the system. Activity: Data entry.* Among other services, Affinion Group sends gift cards to customers of major American banks who are participants of different loyalty programs. -
Administrative AnalystSptrans Jul 2002 - Jun 2010São Paulo, Sp, BrI was one of the journalists for the Press Relations Department. I collaborated with the team responsible for the daily news clipping distributed via intranet, consulted different areas inside the company to write official responses to citizens’ complains published in several media outlets, and analyzed social media and blogs searching for criticism against the service managed by the company. Other activities: In addition, I also answered reporters’ requests, supervised interns, and updated intranet.* SPTrans is a city-owned company that manages the public transportation system of the city of São Paulo (the largest city in Brazil with a population of over 11 million people. SPTrans is responsible for a fleet of almost 15,000 buses carrying about 6 million passengers daily).* Every question from the media is filtered by the Press Relations Department. -
ReporterNikkey Shimbun Mar 1998 - Jun 2002I was part of a team that developed a new version of the newspaper, incorporating more pages in Portuguese ("Jornal do Nikkey", currently named "Jornal Nippak"). Other activities: As a reporter, I wrote news articles, interviewed, and edited.* Japanese-Brazilian (Nikkei) community in Brazil: 1.5 million people with 80% of the Nikkei community living in the state of São Paulo.* Coverage of important events related to the community -- I started as a general assignment reporter and became co-editor.
Marcelo L. De Melo Skills
Microsoft Office
Portuguese
Social Networking
English
Public Relations
Brazilian Portuguese
Social Media
Computer Hardware
Customer Service
Operating Systems
Blogging
Data Entry
Computing Fundamentals
Internet Research
Microsoft Excel
A+ Certified
Comptia A+ Certification
Computer Networking
Powerpoint
Research
Software Installation
Windows 7
Internet Troubleshooting
Microsoft Operating Systems
Certified Information Technology Professional
Comptia Network+
Computer Repair
Hardware Installation
Continuous Improvement
Computer Security
Microsoft Powerpoint
Marcelo L. De Melo Education Details
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Tennessee College Of Applied TechnologyInformation Technology -
Faculdade Cásper LíberoGeneral
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Colégio ObjetivoHigh School
Frequently Asked Questions about Marcelo L. De Melo
What company does Marcelo L. De Melo work for?
Marcelo L. De Melo works for Firstbank
What is Marcelo L. De Melo's role at the current company?
Marcelo L. De Melo's current role is Level 2 IT support.
What is Marcelo L. De Melo's email address?
Marcelo L. De Melo's email address is mu****@****ail.com
What schools did Marcelo L. De Melo attend?
Marcelo L. De Melo attended Tennessee College Of Applied Technology, Faculdade Cásper Líbero, Colégio Objetivo.
What skills is Marcelo L. De Melo known for?
Marcelo L. De Melo has skills like Microsoft Office, Portuguese, Social Networking, English, Public Relations, Brazilian Portuguese, Social Media, Computer Hardware, Customer Service, Operating Systems, Blogging, Data Entry.
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