Demet Özkaya Email & Phone Number

İstanbul, İstanbul, TR

Istanbul, Türkiye

Istanbul, Turkey

Accountable for the end-to-end service delivery for Philips account with NMQ DigitalEnsuring high levels of customer satisfaction in line with KPI targetsCreating statements of work for existing and new activities working together with Service EnablementActively contributing to the business planning process of NMQ Digital and PhilipsMonthly management.

İstanbul, Türkiye

Istanbul

Managing 4 differents brands in Plastic Surgery, Beauty and Hair Implantation business linesAchieved a yearly revenue increase of 400 % in 2 years for 4 brandsAchieved a yearly net revenue increase of 500% in 2 years for 4 brandsAchieved an increase of 300% customer base increase in 2 years for 4 brands%80 of the incremental revenue achieved by digital.

Istanbul, Turkey

Acted as strategic advisor providing thought leadership and guidance, consult on overall program management, and support delivery effortsBuild success plan aligned around customer strategic objectives to achieve significant business outcomesDrive customer onboarding and program manage to help customers operationalize their program and realize valueConduct.

Marketing & Brand Management for 2 professional skincare brands; Carita And Decleor

Istanbul, Turkey

Managed Turkcell Telecommunication ServicesBusiness Development Manager of VOIP Services The idea owner and executed the launch of "Turkcell BiP" Instant messaging applicationThe idea owner of "Cep Açık", "Kim Aramış", "Otomatik Cevap", "Şimdi Ara" Planned 2 years roadmap of Call Management ServicesCreate an incremantal revenue of 10 mio $ / Also Cost.

Managing Turkcell Ringback Tone Managing Turkcell İnfotainement Services, annual subscriber of 4M.Lead Rule Based Marketing for Consumer Product Marketing divisionAssisted Web Optimization project of Consumer ProductsCoordinated/Optimized Consumer Product Marketing department requests for intern marketing channelSkilled in all aspects of product.

Managed Turkcell Mobile Music Category including Full Track, Ring/Real Tone and Video productsAchieved a Revenue Increase of Mobile Music product by 10%Did Market/Consumer analysis and Marketing ResearchFulfilled the product management KPIs through execution of marketing activities including pricing, channel development, promotion and campaignsCoordinated.

Got knowledge and experience on various IT services and solutions.Gained project management experience by assisting specialists.

Assisted engineers in determining production schedules through the interpretation of sales forecast and long term plans.Lead a project aiming to maximize a glazing robot up time.

Toshiba, Sony, Samsung Account Management Did market research on LCD TVs

3,8, Executive Mba

Bachelor Of Science, Industrial Engineering

Thesis Title: 'A knowledge-enabled procedure for marketing management’

4, Physics&Mathematics