Demetra Jackson Email & Phone Number

• Create social content to share on TikTok, Instagram, and Twitter.• Gather audience feedback on social media posts.

• Create an indelible and positive impression on clients• Handle incoming phone calls from clients• Schedule, review, and respond timely to reservation and client care tickets • Complete EsquireConnect reservation portal validations and modifications for law firm requests• Answer emails from clients in a timely and proactive manner while delivering excellent service • Collaborate with teammates to achieve daily productivity and quality objectives• Collaborate and communicate with stakeholders to ensure complete client satisfaction on each job• Work collaboratively across the company to address client needs and solve client problems• Maintain all aspects of the environments in Esquire offices and deposition sites to levels that support an outstanding client experience• Follow Field Operations policies, processes, and procedures, which include:• Meeting inward phone call standards • Scheduling jobs • Handling Client Care requests• Performing 48-hour checks• Ensure successful execution of Esquire’s technology products (e.g., Zoom, eLitigate, Webex, AgileLaw, Remote Reporter, and other new offerings) by completing setup, testing with clients and reporters prior to use, and providing hosting & troubleshooting support• Coordinate exhibit retrieval when Remote Reporter product offering is used• Other duties as assigned

United States

• Create and manage departmental workflow along with evaluating performance and providing constructive feedback to existing and inexperienced staff.• Audit departmental records and maintain 100% data entry quality to support team productivity and efficiency.• Interview and hire staff along with coaching the new and existing staff.• Oversee and manage data entry processes, including data validation, verification, and data cleansing, to maintain accuracy and integrity.• Compile statistical information for 2,000+ transactions for monthly reports.• Work towards increasing data integrity and improving processes.• Ensure compliance with company policies, data protection regulations, and confidentiality protocols.

• Updated medical data histories, recorded weight, vital signs, and explained treatment procedures to patients along with preparing patients for examination and assisting during diagnostic examinations. • Prepared and administered medications, authorized drug refills, called in telephone prescriptions to a pharmacy, as prescribed.• Managed incoming clinical information from providers along with ensuring a timely response to fax requests for medical services documents received.• Provided administrative and clinical support to the clinical team, assisted with claims, entered data into spreadsheets, and requested clinical information, as needed.

• Coordinated for upcoming events and provided email correspondence to staff and students, filing and maintaining student and employee records.• Prepared and edited correspondence, presentations, and reports for executive review, as well as coordinated and facilitated communication between executives and internal/external stakeholders.• Maintained and updated executive files, records, and databases.• Assisted in organizing and coordinating company events, conferences, and board meetings.

• Answered phones, scheduled reservations, and accepted and processed credit card payments along with researching and resolving customer issues as they arose.• Followed established protocols and procedures for handling reservations and customer inquiries, as well as stayed updated on industry trends and travel regulations to provide most accurate information to customers.• Logged data for 20,000+ yearly reservations and collected demographic information.

Ccma, Health And Wellness, General

Cosmetologist, Cosmetology/Cosmetologist, General

High School Diploma, General Studies