Demetra Jackson Email & Phone Number

• Create social content to share on TikTok, Instagram, and Twitter.
• Gather audience feedback on social media posts.

• Create an indelible and positive impression on clients
• Handle incoming phone calls from clients
• Schedule, review, and respond timely to reservation and client care tickets
• Complete EsquireConnect reservation portal validations and modifications for law firm requests
• Answer emails from clients in a timely and proactive manner while delivering excellent service
• Collaborate with teammates to achieve daily productivity and quality objectives

United States

• Create and manage departmental workflow along with evaluating performance and providing constructive feedback to existing and inexperienced staff.
• Audit departmental records and maintain 100% data entry quality to support team productivity and efficiency.
• Interview and hire staff along with coaching the new and existing staff.
• Oversee and manage data entry processes, including data validation, verification, and data cleansing, to maintain accuracy and integrity.
• Compile statistical information for 2,000+ transactions for monthly reports.
• Work towards increasing data integrity and improving processes.

• Updated medical data histories, recorded weight, vital signs, and explained treatment procedures to patients along with preparing patients for examination and assisting during diagnostic examinations.
• Prepared and administered medications, authorized drug refills, called in telephone prescriptions to a pharmacy, as prescribed.
• Managed incoming clinical information from providers along with ensuring a timely response to fax requests for medical services documents received.
• Provided administrative and clinical support to the clinical team, assisted with claims, entered data into spreadsheets, and requested clinical information, as needed.

• Coordinated for upcoming events and provided email correspondence to staff and students, filing and maintaining student and employee records.
• Prepared and edited correspondence, presentations, and reports for executive review, as well as coordinated and facilitated communication between executives and internal/external stakeholders.
• Maintained and updated executive files, records, and databases.
• Assisted in organizing and coordinating company events, conferences, and board meetings.

• Answered phones, scheduled reservations, and accepted and processed credit card payments along with researching and resolving customer issues as they arose.
• Followed established protocols and procedures for handling reservations and customer inquiries, as well as stayed updated on industry trends and travel regulations to provide most accurate information to customers.
• Logged data for 20,000+ yearly reservations and collected demographic information.

Ccma, Health And Wellness, General

Cosmetologist, Cosmetology/Cosmetologist, General

High School Diploma, General Studies