• Medical record management and data entry• Upon receipt of medical records and invoices, downloads of document(s) from secure file transfer portals • Managed large amounts of data electronically, file documents in electronic filing software, faxing, scanning, and abstracting documents from electronic storage devices • Utilized Quality Reporter (Cotiviti) to ensure the correct patient is being attached with the correct chase identification.

Taylor Regional Hospital is a 157-bed hospital that is a general medical and surgical facility. Quality Management: monitors and documents patient outcomes by reviewing suspect care gaps, medication adherence and assist patients in closing that gap to better care for their overall being. CAHPS/ HOS Action Plans; participates in MAPCPI/MCAIP, ACV incentives programs for TRH. Review monthly PCOR to gauge in increasing each UHC patient outcomes. Interact with patients to ensure they’re receiving optimal care and adherence to their plan. Managing administrative and clinical staff of daily management in providers’ offices to ensure an effective flow of care. Attending meetings and handling correspondences of Clinicians and staff. Providing clinical and administrative support and oversee hiring and training of staff.

I was responsible for triaging patients and assisting in office procedures with clinicians. I conducted referrals, precertifications, prior authorizations and ordered medical supplies. I arranged outpatient diagnostic imaging and procedures. I sorted the fax question to providers in a timely manner.

New Direction Behavioral Health is a geriatric-psych unit that specializes with seniors with psychiatric and psychosocial issues such as: Dementia/Alzheimer’s, Bipolar, Schizophrenia and any major neurocognitive disorders. I was responsible for direct patient care of patients’ activities of daily living, vital signs and properly documenting and charting during the shift. When permissible, I have trained new techs of their role in the unit.

Wheeler Correctional Facility is a privately-operated, medium security prison for men that is under contract with the Georgia Department of Corrections. In this role, I created and maintained shift rosters for every officer on shift. I manager mandatory overtime and developed partnerships with Human Resources/Payroll and the training department.

This role consisted of conducting biweekly payroll for over 300+ employees. Processed, verified and maintained personnel documentation. Also, assisted in arranging training activities (i.e. onboarding of new employees) and posted weekly job postings for the facility.

In this role, I had the privilege of assisting PA/NPs in the chronic care clinic with initial and follow-up visits and emergent exams. Assisted with minor procedures, management of medications and medical records. Performed EKGs, vital signs, labs as needed and requested medical records from patients’ previous Providers for continuum of care.

ACCHealthcare was a military health readiness, correctional dental care and staffing agency that serviced the Georgia servicemen/women. In this role, I had the pleasure of assisting fellow servicemen/women. I would input their personal information into the Medical Protection System (MEDPROS), EKGs, vital signs, labs and prepared treatment and examination rooms for the Providers.

This was a privately-owned Rheumatologist office that specialized in the treatment and stabilization of chronic issues stemming from rheumatoid disorders. I was responsible for the Rheumatoid Arthritis clinical trials for Roche and Bristol Meyers: maintained records and documentation reports of each study. Administered medication via Iv therapy along with labs and EKGs. Also, I educated patient on how to self-administer Humira and Enbrel.