Demetria Forest Cam, Cos Email & Phone Number

Assists in the onboarding of team members and train new and existing clients with specific focus on demonstrating and reinforcing ResMan’s service-focused culture. Train at remote locations throughout the country several times a month. Have a detailed, working knowledge of the ResMan software products and have the responsibility of training end users to proficiently use our software.Work directly with the Manager of Learning and Development, Senior Lead Trainer, and Clients to ensure training is facilitated in a timely manner.Utilize established and effective training methodologies, techniques, and ideas.Facilitates client training sessions either On Campus, Off Campus or via Virtual Training.Conducts internal training sessions for ResMan team members including new hire onboarding, role-specific training, and ongoing continuing education programs.Identify training needs by evaluating strengths and weaknesses.Responsible for creating, updating, and maintaining training materials to ensure ongoing accuracy and relevance, including facilitator agendas, learner agendas, and training presentations.Set up and maintain training facility and resources.

Houston, Texas Area

Primarily responsible for training all new employees on all aspects of OneSite and NOI Policy/Procedures via in person, phone or webinarProcessed all Implementation paperwork to on board new properties from current system to OneSiteOnce a new property was added to the portfolio, made sure that the Migration was complete from old system to OneSiteCovered properties as interim managerBack up to Portfolio Manager

Dallas/Fort Worth Area

Successfully managed all operational and financial components for a 227-unit mid-rise communityUse of RealPage Products of Leasing & Rents, Facilities, Purchasing, Accounting, ActiveBuilding, Payments, Yieldstar and Resident PortalMaintained an average 95% occupancy during entire time as Community ManagerAssist sister sites and upper management with RealPage product questions, corrections, and trainingPrepared community for upcoming sale through due diligence review

United States

As a Professional Software Trainer, my goal is to teach customers how to best use RealPage products they are implementing.Primary responsibilities:• Coordinate all aspects of training such as facility rental, agenda and travel arrangements• Demonstrate and delivery a presentation based on the audience and circumstances• Demonstrate depth of knowledge across a broad range of RealPage products• Demonstrate and explain advanced concepts and technical complexities of RealPage solutions effectively• Create a positive, professional, productive and open learning environment that promotes engagement• Identify client business requirements and coordinate training to meet expectations• Identify potential problems and present solutions to ensure timely and cost-effective implementations• Demonstrate understanding of various settings across products with trouble-shoot tips• Set objectives for training and communicate to participants how success will be measured• Instruct and guide customers through post migration data entry to bring software current for all activity• Coordinate resolution for quality concerns detected during post migration to ensure successful implementation• Partner with product, implementation and consulting teams on group initiatives, projects and learning delivery• Partner with product support on opportunities for newly implemented customers• Assist Technical Writing and On-Demand Learning team with creating learning content and materials• Mentor and train Solutions Trainer I team members• Timely submission of travel and training related expenses based on communicated expense procedures• Consistent participation and positive results on training surveys• Maintain accurate records of all communication received for each client activation• Implement training solutions and alternatives that address existing and potential areas of improvement • Participate with product enhancement testing • Deliver an exceptional client experience

Coppell, Texas

As the Community Manager of a 56 unit town home community, I am responsible for all financial records and transactions for this multi-million dollar community. I perform a variety of essential duties and responsibilities. Some of which include, but not limited to:Building and maintaining an environment onsite to achieve all property goals.Monitor resident satisfaction in person or through follow-up calls and emails to ensure a positive living experience.Handle various daily and month-end reports including posting rents, collecting delinquencies, evictions, postings invoices and lease renewals.Daily communication and collaboration with contract any service maintenance requests.Develop and maintain knowledge of the property, community and competitorsExhibit strong commitment to the service needs of the internal and external customer.Represent the company in a professional and courteous manner.Responsible for accurate reporting of resident ledgers and daily deposits.Responsible for knowing the status of vacant units and inspection of all pre-leased apartments.Secures lease renewals to ensure the property generates a satisfactory cash flow and strong resident retention.Other duties as assigned.

Sherman/Denison, Texas Area

Managed two communities in the North Dallas area. Responsible for the day to day activities in property management with a focus on resident activities. Supervised ten employees at each location. Maintained an average occupancy of 93% and worked to keep delinquency below $1000 each month.

Assist apartment community staff with the utility billing for their residents. Review monthly billing for accuracy. Prepare the utility billing for upload into the community billing system. Provide training to onsite staff. Assist managers on ways to reduce the utility costs for the property.