Demetric Gould Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Lebanon, Tennessee, United States

MTT Repair – onsite analysis, diagnosis, and resolution of desktop/client-side issues for end users.Preparation and delivery (courier if remote) of relevant hardware, software and identity management for new Tritium staffPreparation, closure and return of assets, hardware, software and access control for departing Tritium staff.Collaborate with 3rd-tier (often contract or external) support teams to manage and prevent system outages.First-level software, hardware, and… Show more MTT Repair – onsite analysis, diagnosis, and resolution of desktop/client-side issues for end users.Preparation and delivery (courier if remote) of relevant hardware, software and identity management for new Tritium staffPreparation, closure and return of assets, hardware, software and access control for departing Tritium staff.Collaborate with 3rd-tier (often contract or external) support teams to manage and prevent system outages.First-level software, hardware, and network troubleshooting as defined and supported by the Global IT Service Desk, predominantly in Australia sites.Minimize SLA Breaches in accordance with Service Level metrics of the Global IT Service Desk (in line with Business and Individual employee GoalsContribute to regular maintenance of Tritium IT Infrastructure, including (but not limited to): Network, Wireless, SDWAN, Hyper-V and other Virtualized systems, Storage, Backups/DR.Contribute to regular compliance checks and audits.Standardization and deployment of software to a variety of operating systems, including Wintel, Apple, Linux (Ubuntu Server, Debian).Patch and vulnerability management through a centralized endpoint management system.General hands-and-feet support for Australian third-tier managementAssign, classify and prioritize issues into the Service Desk. Show less

Gallatin, Tennessee, United States

Gallatin, Tennessee, United States

Lead the technical operations, including audio, media/video, staging, lighting, and visual arts, and provides leadership and developmental training for staff and ministry partners utilizing technical production tools.Lead the worship arts personnel to orchestrate Sunday services and major event productions. Provides programming oversight and develops plans that manage the use of personnel and resources in the worship, audio and visual arena.Assist ministry leaders in… Show more Lead the technical operations, including audio, media/video, staging, lighting, and visual arts, and provides leadership and developmental training for staff and ministry partners utilizing technical production tools.Lead the worship arts personnel to orchestrate Sunday services and major event productions. Provides programming oversight and develops plans that manage the use of personnel and resources in the worship, audio and visual arena.Assist ministry leaders in implementing communications strategies through all church media, including print, A/V and web with a primary role in graphic design, and secondary role managing the churches website.Develop a comprehensive communication plan, in conjunction with staff, to promote the ministries of the church. Responsible for creating all print communications for the church as well as maintaining, updating and developing the website and other social communication outlets.Maintain and enhance the computer network to include desktop computers, servers, back-up systems, printers, telephones, fax and copy machines.Troubleshoot, resolve problems and work with outside technical support providers when necessary. Educates computer users on the appropriate use of software and hardware. Show less

Gallatin, Tennessee, United States

Retain, investigate, and restore computer systems, hardware, printers, and computer peripheralsResolve computer problems, and give guidance on appropriate action/solutionsProvide computer desktop support in accordance with established policies and proceduresCurate records of daily data communication transactions, issues, and remedial actions are taken or installation activitiesBe in contact regularly and effectively with ticket submittersOrganize hardware… Show more Retain, investigate, and restore computer systems, hardware, printers, and computer peripheralsResolve computer problems, and give guidance on appropriate action/solutionsProvide computer desktop support in accordance with established policies and proceduresCurate records of daily data communication transactions, issues, and remedial actions are taken or installation activitiesBe in contact regularly and effectively with ticket submittersOrganize hardware repairs with the appropriate vendorsManage correspondences on technical help tickets submitted via phone, email, and walk-upsSpot recurring technical issues and deploy solutions to address the root of the problemsIndependently investigate and implement solutions to technical issues Deliver IT support for operating systems, productivity software, and a variety of other applications used internally Show less

Nashville, Tennessee, United States

Promptly address, analyze and resolve basic incidents and requests, engaging other Built resources as needed to resolve client issues.Define and use appropriate categories for logging incidents and requests.Identify patterns and suggest remedies that will enhance the client experience.Proactively follow-up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and client communication is complete. Documenting the solution… Show more Promptly address, analyze and resolve basic incidents and requests, engaging other Built resources as needed to resolve client issues.Define and use appropriate categories for logging incidents and requests.Identify patterns and suggest remedies that will enhance the client experience.Proactively follow-up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and client communication is complete. Documenting the solution to self-help, FAQs and other client resources.Highly focused on providing exceptional client service and timely resolution or escalation to client incidents and requests. Ensuring consistent communication on the status of resolution and doing so an upbeat positive attitude that reflects our culture.Technical support advocate for clients, ensuring an end-to-end client experience. Show less

Nashville, Tennessee, United States

Answering inbound calls and emails from customers as well as responding in a timely andprofessional mannerManaging your day-to-day workMaintaining knowledge of our products and services to provide accurate information to customersFully addressing client’s questions/issues to make sure they have what they needUse opportunities to not only assist customers, but also educate them on important features andprocesses when necessaryEscalating issues to… Show more Answering inbound calls and emails from customers as well as responding in a timely andprofessional mannerManaging your day-to-day workMaintaining knowledge of our products and services to provide accurate information to customersFully addressing client’s questions/issues to make sure they have what they needUse opportunities to not only assist customers, but also educate them on important features andprocesses when necessaryEscalating issues to our Tier 2 support teams when necessaryMeeting or exceeding performance metrics, such as response time, resolution time, andcustomer satisfaction ratingsTroubleshooting technical issues and providing solutions to customersMaintaining a positive and professional attitude with all clients and teammates Show less

Cookeville, Tennessee, United States

Answer phones, reset passwords, support remote end users by remote software, assist faculty and staff with University-owned technology, assist students with personal technology, and basic setup of faculty/staff computers

Bachelor Of Science - Bs, Business Information Technology

High School Diploma