Successfully navigate multiple vendor payroll systems• Process, edit, and transfer payroll data as requested• Complete projects related to local, state, and federal taxes• Familiar with every facet of W-2 completion• Savvy knowledge of taxable and non-taxable payroll items. Examples are, but not limited to: 410k, SERP, KERP, Medical, Dental, Vision benefits, etc.• Familiar with Benefit feeds as relates to Payroll• Process, transfer, and customize data in computer technology systems per client's request• Professionally communicate ongoings in a debriefing function to the executive team, and clients• Process batch edit reports in payroll• Edit payroll grids as requested by clients• Conduct and assist with employee training• Assist with job fairs, career expos, and client meetings both virtual and on-site• Maintain confidentiality and non-disclosure of both client and company data, information, and processes; and willing to sign off on an NDA• Provides optimal customer service to clients, client's employees, and the team alike• Team oriented with a positive outlook in all situations• Possess excellent organizational skills, and ability to prioritize job tasks according to project deadlines and client needs• Resourceful and proactive in open communication with direct rapport on compliance items, processes, decision points, inquiries, and concerns• Works within their role and responsibilities, does not overstep those boundaries• Stays on track with assigned tasks, maintains quality of work, and reaches targeted deadlines on time.• Engage, support, and maintain contact with team members in a timely manner• Thrives on providing an incredible customer experience, including face-to-face interactions with customers and team members alike• Maintains prompt communication with clients’ needs via email, and phone. Time is of the essence.• Attends company required trainings to expand knowledgebase and skillset• Complete project cross-checks with team members

Enforce adherence to regulations and quality standards. Review and prepare reports for senior management. Listen attentively to customer inquiries, provide accurate information, and offer solutions to address their concerns. Develop a deep understanding of our products or services, including features, benefits, and applications. Demonstrate exceptional hospitality at all times, ensuring that every customer receives an uplifting experience. Build and maintain strong relationships with customers to foster loyalty and repeat business. Follow up with customers after sales to ensure satisfaction and address any additional needs or concerns. Collaborate with colleagues across departments to maximize opportunities and enhance the overall customer experience. Lead the team to accomplish tasks and meet deadlines. Uphold service standards and quality assurance. Involvement with marketing campaigns.