Responsible for the coordination and facilitation of all Under 65 communications. Direct relationship with multiple print vendors to ensure accurate results and maintaining timely deliverables. Responsible for performing on-site visits to ensure quality and efficiency of several annual projects.

Maintaining accurate Enrollment and billing for U65 Florida Blue Health and dental members. Assisting several retail stores with high level escalations and time sensitive enrollment updates. Acknowledged as a Subject matter expert for escalated member complaints and discrepancies. Maintaining and exceeding all production and quality metrics. Ensured compliance with applicable legislation including ACA compliance and procedures through timely enrollment and billing. Supported upper leadership in the development of the Retail Standard operating procedure and provided analytical assistance to the implementation of the agile Point of distribution project. Continuous experience working with retail sales reps regarding plan changes and enrollment inquiries. Maintained functional relationships with IT Representatives in order to ensure timely resolutions for consumer escalations via IT tickets. Resolving Financial inconsistencies within billing system in order to correctly invoice members. Auditing multiple work buckets and providing feedback and recommendations as well as locating areas of opportunity.

Managed multiple restaurants staff each containing a minimum of 15 people to run day to day operations.Created a positive work environment with daily huddles to communicate goals, expectations and to inspire a positive mental attitude.Developed, strategized and prioritized each shift with proper staffing and preparation of product.Hired and transferred employees per restaurant needs utilizing shared database of restaurant data of sales and labor projections. Reconciling company revenue, creating deposits for daily business. Utilizing excel spreadsheets to track daily revenue and handle deposit disputes from financial institution. Analyzed trends (profit/loss) projecting business needs for weekly scheduling. Interviewed, hired and trained new employees on business practices and oversaw each new employees first 90 days. Utilized Microsoft word and outlook to review and manage resumes received.

Helping guests chose food and beverages offered by the restaurant. Staying updated on the current menu and advising guest accordingly. Welcoming guests into the dining area and helping them to their tables. Receiving customer orders and transferring them to kitchen staff.

I was responsible for welcoming and managing Guest, while providing floor coordination to ensure a smooth transition between leaving and Arriving guests. I responded to guest inquires and resuest in a timely, friendly and efficient matter.

Responsible for the day to day of store operations consisting of both staff and inventory management. i was also in charge of training and development and inventory management.

Maintained high standards of customer service during high-volume, fast-paced times of the day.Mastered point-of-service (POS) computer system for automated order taking and guest service.Kept inventory in control and assisted with truck orders.Resolved complaints in an orderly fashion and professionally. Took initiative to find extra tasks when not busy.