Managed incoming calls from patients, insurance companies, and attorneys, ensuring inquiries were answered, resolved, or appropriately redirected.Processed patient and insurance correspondence, including mail returns, to maintain accurate records and ensure timely follow-up.Verified insurance eligibility, updated insurance information, and prepared accounts for billing, facilitating smooth and efficient billing processes.

Processed banking transactions for credit union and bank clients, accessing and managing sensitive account information across multiple computer platforms to complete transactions efficiently and accurately.Conducted ID verification on every caller to prevent fraud, while handling 10-12 calls per hour addressing a range of inquiries including account reconciliation, online banking issues, fund transfers, check reorders, and loan payments.Utilized third-party platforms to resolve issues… Show more Processed banking transactions for credit union and bank clients, accessing and managing sensitive account information across multiple computer platforms to complete transactions efficiently and accurately.Conducted ID verification on every caller to prevent fraud, while handling 10-12 calls per hour addressing a range of inquiries including account reconciliation, online banking issues, fund transfers, check reorders, and loan payments.Utilized third-party platforms to resolve issues such as unblocking debit cards and submitting loan payments, ensuring seamless customer support. Show less

Managed 50-70 inbound calls per hour, assisting customers with pre-sales inquiries, after-sales support, and technical questions on Dyson products.Provided cross-selling support to promote Dyson products and services to existing customers, increasing customer engagement and product utilization.Processed returns, facilitated purchases, and assisted with online account management, ensuring seamless customer experiences.Tracked warranty parts, coordinated repairs, and scheduled service… Show more Managed 50-70 inbound calls per hour, assisting customers with pre-sales inquiries, after-sales support, and technical questions on Dyson products.Provided cross-selling support to promote Dyson products and services to existing customers, increasing customer engagement and product utilization.Processed returns, facilitated purchases, and assisted with online account management, ensuring seamless customer experiences.Tracked warranty parts, coordinated repairs, and scheduled service appointments to maintain product performance and customer satisfaction. Show less

Supported community corrections agencies by delivering technical assistance for a range of BI Incorporated’s electronic monitoring products, including GPS tracking, transdermal and breath alcohol monitoring, and radio frequency solutions.Provided customer support and technical troubleshooting for electronic monitoring devices, helping agencies ensure compliance with supervision conditions and reducing the need for incarceration.Collaborated with law enforcement and government agencies… Show more Supported community corrections agencies by delivering technical assistance for a range of BI Incorporated’s electronic monitoring products, including GPS tracking, transdermal and breath alcohol monitoring, and radio frequency solutions.Provided customer support and technical troubleshooting for electronic monitoring devices, helping agencies ensure compliance with supervision conditions and reducing the need for incarceration.Collaborated with law enforcement and government agencies, utilizing software solutions to enhance community supervision and support.Effectively navigated multiple software systems and maintained proficiency in BI’s compliance technologies, contributing to streamlined service and improved monitoring outcomes. Show less

Handle 75 – 100 inbound calls daily in a fast-paced call center environment.Acted as the primary point of contact for Illinois Tollway customers, providing high-quality assistance via phone, email, and in person to address inquiries related to I-PASS and invoice accounts.Processed financial applications, reconciled payments, and investigated account issues with attention to accuracy and timeliness, ensuring smooth customer experiences.Educated customers on the benefits of I-PASS… Show more Handle 75 – 100 inbound calls daily in a fast-paced call center environment.Acted as the primary point of contact for Illinois Tollway customers, providing high-quality assistance via phone, email, and in person to address inquiries related to I-PASS and invoice accounts.Processed financial applications, reconciled payments, and investigated account issues with attention to accuracy and timeliness, ensuring smooth customer experiences.Educated customers on the benefits of I-PASS products, contributing to increased program participation and supporting customer satisfaction goals. Show less