Demetrius Sinclair Email & Phone Number

United States

United States

Communicate in person or over the phone with end users to understand and troubleshoot service tickets.Multi-task between local deskside support and remote network support for field engineers.Install hardware, software, reimage and troubleshoot issues on client laptops, printers and field devices.Written and verbal communication via email, phone, and intranet regarding status reports. Assist with company network upgrades for local in-office and over-the-phone employees.Inventory, examine, test, and document issues with laptops, routers, access points and tablet devices.Create process documentation for new projects.

Southfield, Mi.

Installed security systems by means of land line, VOIP, WiFi, CAT-5, and Radio communications in homes and small businesses.Implemented Z Wave home automation systems consisting of IP Cameras, Lamp Modules and automation door locks. Troubleshoot, and repaired faulty or problematic security systems and wiring.

Norcross, Ga

Ran diagnostics and troubleshoot various hardware components of HP, IBM, Dell servers.Tested blade servers, hard drives, RAM, PCI, NIC, RAID and fiber cards for functionality.Assigned arrays on drives via servers, Environmental Virtual Array’s and Modular Smart Array’s for data backup and storage.

Greater Atlanta Area

Installed and troubleshoot telecom equipment, network routers and test for LAN connectivity inside of large and small business.Test and trouble shoot phone lines (Copper and PRI) for functionality using test equipment and problem solving skills.Console into routers to verify and make changes to voice and programming configurations.

Suwanee, Ga.

Utilize multi meters and motor testers to troubleshoot and fix problems occurring with kiosk machines, malfunctioning motherboards, hard drives, touch screen monitors, relays, fiber sensors, fiber cables, limit switches, interaction sensors, circuit breakers, various motors, power supplies and PLC devices.Repair electronics utilizing handheld tools.Perform quality inspections on wiring and replace as needed.

Camp Lejeune, Nc.

Installed, maintained and repaired switchboards, telephones, and cables such as modem, coaxial, 26 pair, copper wire tactical phone lines, fiber optic, and CAT-5Patched phone calls, and set up conference calls.Supervised marines on daily tasks, trained subordinates on the operation of switchboards and telephones.

Associate Of Science (A.S.), Computer And Electronic Engineering Technology

Education record