V3 INVESTMENTS LLC is a member owned and operated Investment Company that has focused its efforts in 2 areas: Real Estate and Small Business. V3's Mission is to:1. Provide residential, commercial, and recreational rental properties at affordable rates.2. Help entrepreneurs realize their dreams of business start-up and long term business success.

(08/2017 - 02/2018) Float Teller(02/2018 - 08/2019) Branch Teller(08/2019 - 10/2021 Vault Teller

Fairfield Inn & Suites:Greets and registers guests and provides room assignments, accommodating special request whenever possible.Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.Communicates with next shift associates by logging pertinent information in the appropriate logbook.Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.Ensures property management system is backed up nightly on tape and stored in a secure area.Ensures that all wake up calls are handled promptly and properly.Receives and transmits mail, packages, and messages for guests.Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.Provides the highest quality of service to guests at all times.Performs all other duties deemed necessary by management.

Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties. Assist in hiring, training and development of all store associates in both operations and merchandising. Assists with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.Performs all opening and closing procedures.Protects and secures all company assets, including store cash.Adheres to all policies and procedures including safety guidelines.Provide leadership and direction to associates as appropriate to include utilization of daily planner and index cards.Maintain a professional and friendly environment with customers, subordinates and supervisors.Maintain sales floor to company standards to include recovery.Assists with evaluating, recruiting, hiring, training, motivating and counseling of Dollar Tree associates.Processing of all required reports, documents, and memos.Proficient use of available tools and technology at the store level.

Front Desk Agent:Welcome, register, assign rooms, and issue room keys or cards to the guests.Provide information about services available in the hotel and in the community.Verify customers’ credit and establish how the customer will pay for the accommodation.Promote and sell guest rooms.Review accounts of the guests who signs in / out.Receive payment for accounts.Balance cash accounts.Advise housekeeping which rooms have been vacated and are ready for cleaning.Keep an inventory of rooms reservationsRespond to reservation InquiriesAnswer telephones and take messages.Resolve customer complaints or refer dissatisfied customers to a manager.Gift Shop Attendant:Greet and acknowledge guests upon arrival in the shop.Demonstrate knowledge of merchandise, and pricing.Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards.Assist in conducting inventory and ensure adequate merchandise supply levels.Respond to guest inquiries and requests in a timely, friendly and efficient manner.Ticket Sales Agent:Cash Handling; Bank Procedures and Check-out Procedures. Maintain superior customer service both in person and over the phones.Answer phone with prompt and courteous attitude.Running Ticket Program on Computer for Sales.Process Opening and Closing Paperwork.Knowledge of Talent and Entertainment.Project a positive attitude. Keep a clean, well-groomed appearance.

Night Auditor / Manager On Duty Functions:Responsible for the total desk operation. Serves as Manager on Duty during the hours of 11pm-7am, keeping the General Manager and Front Desk Supervisor informed of any guest concerns or situations that need immediate attention.Greets and registers guests and provides room assignments, accommodating special request whenever possible. Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Communicates with next shift associates by logging pertinent information in the appropriate logbook.Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.Ensures property management system is backed up nightly on tape and stored in a secure area.Ensures that all wake up calls are handled promptly and properly.Receives and transmits mail, packages, and messages for guests.Ensures that all departments, rebates, paid outs, phone charges, movies charges, and other miscellaneous charges are in balance and attaches calculator tape to each.Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.Provides the highest quality of service to guests at all times.Performs all other duties deemed necessary by management.

Restaurant Management Functions:Performed and directed overall store management, focused on exceptional customer service.Directed staff to ensure that food safety, product preparation, and cleanliness standards were maintained.Maintained standards of restaurant safety and security.Recruited staff and oversaw their training.Maintained store business records and was responsible for inventory and money control systems.Responsible for managing SUBWAY® sandwich artists, scheduling, food and labor cost.Used computers to generate management reports.Reported to district manager.

Night Auditor / Manager On Duty Functions:Responsible for the total desk operation.Serves as Manager on Duty during the hours of 11pm-7am, keeping the General Manager and Front Desk Supervisor informed of any guest concerns or situations that need immediate attention.Greets and registers guests and provides room assignments, accommodating special request whenever possible.Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.Communicates with next shift associates by logging pertinent information in the appropriate logbook.Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance with calculator tape attached.Ensures property management system is backed up nightly on tape and stored in a secure area.Ensures that all wake up calls are handled promptly and properly.Receives and transmits mail, packages, and messages for guests.Ensures that all departments, rebates, paid outs, phone charges, movies charges, and other miscellaneous charges are in balance and attaches calculator tape to each.Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.Provides the highest quality of service to guests at all times.Performs all other duties deemed necessary by management.

Maintenance Manager Functions:Supervise and assign the work of maintenance employees.Inspect work for completeness.Determine material, equipment, and supplies to be used.Transfer equipment and personnel from one project to another as necessary.Maintain maintenance employees work hours and input changes into computer system.Coordinate and/or inspect, repairs and maintenance of the electrical, plumbing, mechanical and other related systems in facility and grounds.Coordinate and/or inspect, the heating, cooling and ventilation systems in facility and grounds.Coordinate and/or inspect general repairs such as painting, patching walls, security hardware, hanging shelves and landscaping.Coordinate and inspect major contract work on the electrical, plumbing, mechanical and other related systems.Monitor and assign preventative maintenance tasks.Answer and/or provide information regarding all grievances in maintenance area.