Demetrius Gresham, Mba Email & Phone Number

Vernon Hills, IL, US

Sherbrooke, Quebec, CA

Developing and maintaining strong relationships with clients, including senior executives and key decision makersStrategic advisor to partners, helping them increase profitability and market share by introducing new products and services to their customers

Redmond, Washington, US

• Creates innovative programs and initiatives to drive cloud growth across all platforms. Creates efficient processes across partner, customer, and internal stakeholders to drive deal execution for Azure, Modern Work.
• Develops strategies to drive engagement, increase pipeline, and close opportunities with Microsoft’s distribution partners through collaboration, sales insights, and execution.
• Spearheaded initiative with Scale partners to drive Surface growth through a highly engaging sales and consulting model.
• Accelerate large deals and cloud growth through engagement, enablement, funding, and program creation.
• Executes key partner engagement programs and initiatives to help our partners understand, respond, and thrive through various market conditions.
• Creates long-range strategic vision that conveys Microsoft’s value proposition, sells account vision to decision makers, and aligns with partner objectives.

Bellevue, WA, US

• Created and oversaw all customer success functions. Met all customer’s needs by leading QBRs, pre-sales, business reviews, training, and product meetings. Project lead for customer success tool implementations.
• Reestablished relationships with global customer base discovering expansion opportunities for sales team.
• Established touchpoints, QBRs, and contract retention methodology.
• Led cross-functional teams to resolve issues impacting customers.

San Jose, California, US

• Oversaw all operations of customer success and escalation management that resulted in secured $11.9M footprint at USAA. Met all customer’s needs by leading QBRs, pre-sales, business reviews, training, and product.
• Enhanced business profitability by managing customer success and contract retention operations of enterprise accounts USAA PepsiCo, and PayPal.
• Implemented innovative strategies and trained cross-functional teams to resolve issues impacting 12.4M banking customers.
• Recommended effective growth strategies and action plans to Directors on additional product functionality that increased business revenue by $2M.
• Created and applied best management strategies to meet auditing security requirements that prevented 1M in fines.
• Led QBRs, business reviews, pre-sales, training, and product meetings to ensure customer needs are met

Clearwater, Florida, US

• Generated new business leads and expanded footprint within territory by implementing account management strategies and engaging new and existing accounts. Established partner business plans focusing on advanced.
• Maintained strong relationships and provided development consultation to C-Level executives that resulted in achieved 35% YoY growth of HPE.
• Consulted and guided partners in creating recurring revenue streams through managed and professional service offerings
• Applied effective account management strategies that resulted in maximized footprint of the organizational portfolio within existing and new partners by 15% YoY.
• Identified new industry and vertical solutions which grew an account from 4.2M to 17.1M from FY17 to FY18.
• Executed innovative growth strategies and influenced senior executives that resulted in created 30 new partnerships.

San Jose, California, US

• Created and managed a 6.5M dollar pipeline, including 20 new whitespace accounts while acting as Account Executive, Solutions Architect, and Inside Sales Representative. Analyzed sales and marketing data to determine.
• Ensured operational excellence by leading collaborative efforts with cloud sellers and engineers.
• Spearheaded cradle to grave sales operations to increase business revenue and profitability.
• Utilized a "solutions-selling" approach of developing customized solutions through identifying business needs, with a strong emphasis on building long-term customer relationships.

• Independent Subject Matter Expert consulting companies in their cloud journey using AWS and Azure
• Managed projects to decrease resource costs by 40% and increase in client profitability
• Established corporate sales and professional services strategies
• Negotiated contracts with channel partners, manufacturers, VARS, and System Integrators
• Established corporate, sales, and professional services strategies and implemented go to market strategy for companies
• Developed partner program for customer referrals

San Antonio, Texas, US

• Headed overall P&L of managed services division. Implemented business plan resulting in 60% contract profitability and 100% retention of all managed services contracts. Created a one price managed services go-to-market.
• Increased professional services revenue by 1.5M.
• Resolved complex business problems and played an integral role in reducing operational costs throughnegotiation.
• Scoped professional services, managed SOWs, and oversaw projects.
• Led cross-functional teams translating business needs into projects.

Toronto, Ontario, CA

• 150% of goal for managed hosting and dedicated cloud solutions
• Planned and implemented sales initiatives to drive account acquisition
• Grew key accounts by 500% month over month
• Key Accomplishment: Top Achiever for datacenter division

Clearwater, Florida, US

• Established multiple partnerships in order to drive growth for Infrastructure and Storage Division. Generated new business leads and expanded footprint within territory by implementing account management strategies and.
• 130% of goal every quarter
• Achieved 200% YoY growth and 300 new customers for NetApp Enterprise storage.
• Added $10M in revenue by building new partner relationships.
• Spearheaded sales team to 150% of goal through strategic account planning and execution.

• Analyzed and repaired client systems, resolved software issues, and consulted with management to address future needs.
• Developed and implemented client/server application databases
• Programming languages: Access, Visual Basic, SQL Server, Crystal Reports.
• Trained clients on databases and procedures to increase performance efficiency.

Mba, Management Information Systems

Bachelor Of Business Administration - Bba, Management Information Systems