During my time at Forme Education my role has progressed from Student Liaison to Systems Associate. Within these roles I was the lead administrator for VETtrak, our Student Management System. My duties included but were not limited to:- Data entry specifically in creation of student files, data verification and validation as well as enrolling of students, setting up students at the start of each intake and semesters including unit allocation, due dates and trainer allocation- Managing, writing and editing of company policies and procedures- Monthly compliance checking and reporting including completions, completion %, intake breakdowns and student numbers internally, to external stakeholders and to governing bodies as required- Sending official communications to students relating to their enrolment, fees and course progress- Administering and issuing qualifications to students, ensuring we meet compliance regulations- Coordination of student deferrals and extensions and assisting in the welfare of students- Contacting students to discuss their progress, booking appointments with their educators and offering additional support where required in order to increase student engagement

Working closely with the Director of Sport to ensure school programs ran efficiently and helping to build the sports department to a high standard that is recognised within the wider community. This would involve:- Facilitating weekly Interschool Sports course and liaising with students, staff, parents and other schools to ensure the program was effective.- Assisting the Director of Sport with all administrative tasks- Communicate clearly updates and changes within the Sports Department to staff and parents.

Working within a team of Lettings Negotiators in a busy environment, negotiating renewals of tenancies and providing support to colleagues where required.  My duties were, but not limited to the following:- Providing an efficient service when liaising with clients and tenants to negotiate renewal terms, ensuring all renewals are agreed in a timely manner and in line with the contract dates. - Negotiating higher levels of rent in line with the current market values providing a fair service to the tenant, along with achieving maximum return for the client. - Providing a high standard of customer service to both our clients and tenants remaining calm in high rate situations and having a sensitive approach for difficult situations or people. - Dealing with clients from a range of different countries including the Middle East and Asia, requiring a diverse attitude to different cultures and languages. - Sustaining high levels of customer satisfaction throughout the process to ensure client retention levels are maintained. - Meeting tight deadlines at all times and keeping both clients and tenants apprised with progress ensuring the high standards are met without exception. - Ensuring database and files are fully complete before signing off as complete.  This includes diarising to follow up with all parties ensuring that paperwork is returned within the stated timeframes. - Providing support to peers and other teams within the business during peak times and or where required, including general administration tasks.

While at Barclays I worked as a Cashier and progressed to a Personal Banker position, working in a high achieving environment in a range of locations with a varied client base. My duties were, but not limited to the following:- Consistently providing exceptional service to all customers, building rapport and maintaining relationships to the highest professional standard.- Identifying both obvious and hidden needs of customers and providing relevant solutions to suit their requirements.- Handling complaints in an efficient and timely manner, providing a high level of service to the customer while maintaining the standards and reputation of the company.- Actively searching for new opportunities to engage with customers and retain as well as grow the business by using a diverse range of tools and methods.- Achieving goals set on a weekly, monthly and annual basis, regularly exceeding targets and performing to the highest level within my peer group.- Working efficiently as a team to ensure all individuals are operating together and gaining experience that will benefit the business and customers alike.- Ensuring all paperwork is compliant and submitted in a timely fashion to meet the guidelines of the company’s governing body.