Daniel Demian Email & Phone Number

Baia Mare, Maramureş, România

Baia Mare, Maramureş, România

As part of the Rapid Response Team for a large multinational cosmetics company, my tasks are as follows:• Triaging Jira tickets based on urgency and scope of change• Performing cache clears of Drupal and/or Akamai, Varnish as per request via Jenkins• Triaging live-site issues raised based on pre-established severity levels• Performing QA based on alerts received in order to assess the impact• Performing Post Incident Analysis documentation and ticket• Creating and updating StatusPage incidents• Escalate to the right teams based on the type of incident via PagerDuty• Maintaining clear and empathic communication with the Stakeholders during an incident• Monitoring different systems and alerts like Grafana, Nagios to make sure everything is working in normal parameters• Troubleshooting offers issues • Prioritizing tasks and escalations based on severity and impact• Updating and Sending Weekly and Monthly Reports• Providing clear and on point communication with other team members during shifts and handovers for a better organization of the tasks at hand

Baia Mare, Maramureş, România

• Troubleshooting technical issues;• Resolving network issues;• Diagnosing and repairing faults;• Speaking to customers to quickly get to the root of their problem during a voice call;• Talking customers through a series of actions to resolve a problem;• Managing multiple cases at one time;• Identifying hardware and software solutions;• Providing support in the form of procedural documentation;• Providing timely and accurate customer feedback;• Replacing or repairing the necessary parts;• Installing and configuring hardware and software;• Following up with clients to ensure the problem is resolved.

Baia Mare, Maramureş, România

• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system along with setting up conference calls as requested;• Manage the building log of who is entering and exiting the building;• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone;• Handle filing and data entry as requested;• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup;• Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them;• Maintain the reception area, keeping it clean and free of clutter;• Process payments;• Organize vacant rooms in real-time based on the requests of the customers via the phone, e-mail, website or booking.com.

Baia Mare, Maramureş, România

• Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar;• Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit;• Keeping the bar stocked and clean while always providing friendly and attentive service;• Adhering to company standards for serving alcoholic beverages.

Baia Mare, Maramureş, România

• Getting to know the customer base and understanding their motivation and sales drive;• Monitoring sales and identifying any losses or stock wastage;• Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit;• Reviewing competitors, including pricing, profit, marketing and other progress;• Assessing the effectiveness of different product displays and store layouts on sales figures;• Stock display and rotation to ensure every space is optimized;• Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns.

Anc - Minister Of Education Software Testing Accreditation, Online Software Testing Course

Bacalaureat Diploma, Bilingual Romanian-Engilsh: Intense English

Mathematics - Informatics: Bilingual Romanian - English