Currently leading the end-to-end implementation of digital banking platforms for new banks and credit unions, focusing on seamless integration of mobile and online banking solutions while ensuring compliance with SOC 2 standards. Using the Vanta platform, I streamline SOC 2 compliance efforts through automated monitoring, gap identification, and documentation, enabling adherence to strict security, availability, and confidentiality requirements. I collaborate with internal teams and external clients to deliver high-quality solutions aligned with industry-leading compliance practices.Key Achievements:▪ Delivered digital banking platforms for over 10 financial institutions, including mobile apps, web-based platforms, and Universal Windows Platform solutions, enhancing employee and customer experiences.▪ Managing SOC 2 implementation using Vanta to automate compliance workflows and guarantee audit readiness. The main goal is greatly enhancing client security and fostering robust operational trust.▪ Optimized project management by adopting Jira Software, customizing workflows and dashboards to fit project requirements. Conducted team training sessions, improving collaboration, efficiency, and task tracking across projects.▪ Directed cross-functional teams of developers, QA, and business analysts to deliver solutions such as cross-currency transactions, EFT, wire transfers, payroll processing, and merchant payments. Thus, consistently meeting deadlines and client expectations.▪ Successfully launched mobile and online banking platforms for The Bank of Nevis Limited and Nexa Credit Union, driving customer engagement and expanding digital service offerings.Press Releases:https://www.kron4.com/business/press-releases/ein-presswire/650130470/the-bank-of-nevis-ltd-launches-mobile-and-online-banking-with-mobilearth/https://www.einpresswire.com/article/683411821/nexa-credit-union-launches-mobile-and-online-banking-with-mobilearth

Hired to lead the identification and documentation of client’s business requirements for a cutting-edge digital banking platform, facilitating the successful implementation of complex solutions. Helped my team shape business strategy and management practices, using data-driven insights to support informed decision-making. Focused on creating and refining policies and procedures across the Software Development Life Cycle (SDLC) to enhance efficiency, quality, and project delivery outcomes. Key Achievements:▪ Translated business strategy into a clear project roadmap, aligning team efforts with business goals and enabling better analysis and prioritization of project objectives.▪ Engaged directly with clients to define project scope, gather detailed requirements, and provide strategic recommendations to ensure software integrity and alignment with business goals.▪ Developed comprehensive Business and Functional Requirement Documents (BRDs), capturing workflow processes, user stories, and technical specifications to ensure alignment with client expectations.▪ Performed detailed troubleshooting and root cause analysis within clients' QA environments, driving solutions that minimized project delays and enhanced system performance.▪ Collaborated with cross-functional teams, including developers, QA, and customer service, to deliver solutions that met client expectations while maintaining a focus on quality and efficiency.

Recruited into a hybrid role that combined project management with business analysis. Consistently tackled the most challenging assignments in a fast-paced environment, often working to stringent deadlines to achieve continuous improvement. Provided hands-on analysis to implement new procedures and demonstrated daily problem-solving capabilities and strengths in managing complex projects, writing documentation such as project plans, schedule/cost reports, WBS, business requirements, and process mapping / workflow. Created a Change Management Committee to plan, do, check and act (PDCA) for all change requests during the project life cycle. Moreover, creating presentations to a wide audience, such as senior management (C-levels) and stakeholders to advisory in decision-making and recommending IT strategies, policies, and procedures with change management techniques. Finally, monitored project and operations in different departments using various techniques and metrics/KPIs.Achievements:▪ Oversaw a team of IT professionals, such as network and system analysts, who upgraded almost 300 computers in 80 stores within three months. The team's tasks included migrating Windows XP/7 to Windows 10 and replacing the POS system before the new season collection.▪ Helped to launch a new sophisticated payment gateway, inventory management, and user-friendly interface for cashiers and store managers enhancing customer experience through consistent UI across online and physical stores.▪ After implementing Linx ERP, a well-known retail management system in Latin America, the rework and parallel control were reduced by 90% on the factory floor because of the use of raw material specification sheets to minimize errors, waste, and delays.▪ The estimated time and cost of deployment in one of the project's phases was reduced by 40%.▪ Decreased by 75% time spent on daily tasks after a business process improvement.

Supported the ERP's implementation project, assured event-driven business process management by coordinating all steps to delivery a smooth business value. This included planning deliverables, use cases, change management, scheduling, active collaboration, status report, monitoring and controlling activities, acceptance testing, and data analysis of customer experience.Achievements:▪ Managed and successfully completed the Linx ERP implementation project, which included product development, inventory and supply chain management, finance, accounting, human resources, POS, sales (B2C and B2B), marketing, and customer service.▪ Implemented a real-time inventory synchronization system with the new ERP, enabling customers to view product availability and purchase it across all channels (B2B, e-commerce/B2C and POS), this way providing an omnichannel experience.▪ Administrated SQL Server 2008 R2 database and created a standard to use scripts, procedures, and queries correctly.

Hired into an IT Technician role, then quickly promoted to IT Coordinator (05/2008) and IT Manager (12/2008). Oversaw all day-to-day information technology operations management for the company, providing hardware and software for new branches, technical specifications and support for operating systems, and including accountability for cost controls for the IT area.Directly supervised a high-performing creative team of BA, network and system analysts, using consensus decision-making and providing solutions for twenty branches and four e-commerce (B2C) businesses.Achievements:▪ My team and I successfully launched thirteen retail stores and three e-commerce (B2C) driving online sales growth and expanding market reach.▪ Customized the Linx ERP solution to integrate all e-commerce platforms into a single database, facilitating in-store pickups of online orders. Also helped supply chain operations, enabling seamless order fulfillment in-house and inventory.▪ Delivered a network mapping and inventory system.▪ Implemented Linx ERP / Microsoft Dynamics CRM / Qlik BI on time and within budget.▪ Negotiated new contracts with IT companies to reduce pricing, replaced desktops and servers, and built a new server room based on strict analytical criteria, resulting in a 20% reduction in support budget.