- Monitored and evaluated team performance in sales, marketing, and communication, setting measurable goals and tracking progress.- Developed team objectives and fostered motivation to achieve targets, driving overall performance.- Managed and resolved conflicts between team members and customers, ensuring satisfactory outcomes and maintaining high customer satisfaction.- Cultivated a cohesive and respectful work environment by building strong relationships with team members.- Conducted comprehensive performance reviews for Sales Ambassadors and Senior Ambassadors, providing constructive feedback and development plans.- Acted as a liaison between store teams and the head office, ensuring clear communication and alignment of objectives.- Led the recruitment process, including candidate selection, interviewing, hiring, and onboarding of new staff.- Onboard and mentor new franchisees across Canada regarding store operations including staff management, ordering, budgeting, product knowledge and brand standard execution. - Directly oversee operations for all corporate stores in central and southern Alberta. - Identified and lead initiatives to improve profit, mitigate losses and foster team engagement and culture. - Collaborated and led the successful execution of various marketing initiatives and events.

- Conducted ongoing and in-depth analysis of business performance to identify areas for improvement and growth.- Fostered a supportive environment by equipping team members with the necessary tools and resources for success.- Managed payroll submission, ensuring accuracy of timesheets and related documentation.- Enforced compliance with all in-store policies and procedures to maintain operational standards.- Provided daily direction to the team, ensuring timely completion of tasks and overall productivity.- Completed month-end duties, including detailed reporting and summarization of performance metrics.- Led the recruitment, hiring, and training of new team members on operations and product knowledge.- Supervised and directed staff, created efficient schedules, and resolved conflicts involving both staff and customers.

- Assumed a secondary training role for new hires, providing ongoing support and serving as a key point of contact for existing team members.- Reviewed and processed vendor invoices, ensuring accuracy and timely payments.- Assisted the team captain with month-end duties, including reporting and analysis.- Participated in marketing and promotional campaigns to drive business growth and customer engagement.- Managed financial responsibilities, including making deposits, placing and inputting orders, generating purchase reports, and overseeing inventory.- Planned events and acted as a liaison with external organizations to ensure successful collaboration and execution.

- Supported the health and wellbeing of customers' pets by developing personalized diet and nutrition plans that addressed specific concerns and special needs.- Anticipated customer needs, delivering exceptional service while maintaining brand standards to ensure customer satisfaction.- Accurately managed POS system transactions, including sales, exchanges, and refunds, to maintain precise cash flow and financial records.