Software / hardware / network troubleshooting

• Successfully created and developed several websites, led advertising campaigns, and promoted the introduction of advanced software. • Developed web design and user logic, which brought a lot of (up to 50%) profit to the company. • Implemented various components on the website (forms, extensions, features) • Web page design and layout development using HTML, CSS & Javascript. • Analysis of data and ability to view the website using Google Analytics. • Development of advertising campaigns and advertisements for Google Adwords. • Installing anti-hacker components on a website and checking their functionality. • Development of advertising pages on WordPress / Joomla / Drupal. • Independently developed icons and images using Photoshop, Figma, Canva, Adobe Illustrator, AI.

• as a part of the team implemented physical (HSMs) and software data protection tools (anti-malware firewalls), used VM and sandbox to test and reducing the risk of attacks by 40%. • monitor and analyze network traffic for suspicious activity (WireShark / Snort). • configured LAN / WAN, initially analyzed the internal infrastructure for the possibility of malware penetration and improved the team’s work speed by 25%. • resolving any hardware, software and network issues in a timely fashion and reducing the risk of future incidents by 30%. • update and maintain Windows operating system | installed and configured applications which earned more than 50 positive reviews from users. • performed regular backups and disaster recovery procedures and reduced MTTR by 20 %. • quickly studied and worked with MS Active directory, MS Office 365, VMware (deploying). • provided on-site technical support and resolved an average of 40 support cases per week, maintaining high customer satisfaction rates. • received calls, emails and web requests from users, prepared responses and developed actions plans.

• implemented physical (HSMs) and software data protection tools (anti-malware firewalls) and reducing the risk of cyber attacks by 40%. • monitor and analyze network traffic for suspicious activity • initially analyzed the internal infrastructure for the possibility of malware penetration. • resolving any hardware, software and network issues in a timely fashion and reducing the risk of future incidents by 30%. . • update and maintain Windows operating system and installed and configured applications. • performed regular backups and disaster recovery procedures. • worked with Active directory. • resolved an average of 40 support cases per week, maintaining high customer satisfaction rates. • received calls, emails and web requests from users, prepared responses and developed actions plans.