Demilade Awe Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Provided end-to-end IT support, resolving technical issues for staff and students through a helpdesk system, including hardware, software, and network troubleshooting. • Led a team of two in deploying and maintaining devices using JAMF Pro MDM, ensuring security protocols were followed to protect against cyber threats. • Managed user accounts, permissions, and access rights using Active Directory, ensuring secure and appropriate access for all users. • Conducted hardware installations, software configurations, and system upgrades across both Windows and Mac environments, improving device functionality and user productivity. • Observed network traffic and implemented security measures through Cisco Meraki, ensuring compliance with IT security standards. • Collaborated with vendors to support campus-wide technology needs, ensuring timely and effective responses to technical disruptions.

United States

Assisted in the installation of IT equipment into a brand-new clinic, providing support for network setup, placing biomedical devices onto network as well as new hire onboarding process, Imaging Government Furnished Equipment, along with installing, configuring approved software applications, troubleshooting and use of data analysis techniques to coordinate customer support while ensuring complete resolution of incidents at various VA office/hospital in the North Charleston area.Providing maintenance of network closet, along with proper cable organization. Setup printers each was configured and given the proper network settings. Adding devices to a VLAN, tracing ports to network closet using a Link runner. Diagnosing and resolving problems in response to customer incidents on Service Now while providing comprehensive guidance to enhance customer knowledge to prevent problematic recurrence

Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network systemAnalyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scannerQuarantined and removed any security issues discovered and completed an incident reportUnder supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics

Columbia, South Carolina, United States

• Reporting to the Senior Information Officer, assisted with day-to-day operations, analysis, monitoring, management and incident response of the network system• Analyzed the network and identified system vulnerabilities utilizing Nessus vulnerability scanner• Quarantined and removed any security issues discovered and completed an incident report• Under supervision, managed the ticketing system, assigned owners and priority levels and created reporting metrics

Myrtle Beach, South Carolina, United States

• Worked under supervision of an experienced IT Support Specialist, assisted with the diagnosis, troubleshooting and resolution of desktop, server and network technical issues• Installed and oversaw all desktop issues that included printer setup and configuration• Performed quality control checks that resulted in a 15% efficiency increase; managed MySQL database

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Activities and Societies: Alpha Kappa Psi Business Fraternity Vice Versa Fashion Group

Education record