Demilade Olowosuko Email and Phone Number

• Regulatory Change/Regulatory Reporting Project Management in the asset management space(PRIIPs & MiFID II)• Team Lead, EU Operations• Software Services Group

• Analyzed IT-enabled change requests and document processes, from business needs to implementation details.• Modeled various business processes and implemented workflows via a workflow automation software, in response to complex client requirements.• Oversaw custom application development: organizing user acceptance testing, liaising regularly with the development team; defined features and user stories.• Implemented document management systems (DMS) in accordance with requirements (security & operational) and trained end users, fully empowering customers in their paperless transition.• Streamlined internal processes by scaling Jira instance appropriately; prepared dashboards/reports for senior management to track audit action points and all ongoing project activities.• Forged positive customer relationships by troubleshooting problems, responding effectively to service requests and keeping them up to date about ongoing projects.• Supported internal departments (Management, Risk, Finance & Accounting, L&D) by assessing project viability, performing project risk assessment, preparing invoices & and training material respectively.

• Prepared 2017 profitability report for the department - quantitative analysis of costs, revenue and return for all projects carried out during the previous year - informing management decisions.• Explored innovative solutions for improving Purchase to Pay (P2P) process in a detailed report.• Monitored and consolidated timesheets, generating reports for billing.• Prepared and screened customer invoices and purchase orders, ensuring accuracy before dispatch.• Documented coherent Standard Operating Procedures (SOPs) enabling target users to adopt best practices.• Supported Accounting by calculating the department’s quarter-end accruals and providing reliable forecasts in time for closing period.• Handled budget follow-up throughout project lifecycle to prevent instances of exhaustion.

• Yielded EUR 12,000 in sales, exceeding monthly sales targets and demonstrating other positive KPIs.• Conveyed observed customer trends and behaviors through reports that helped in implementing custom initiatives to further boost sales.• Advised customers (in English & French) according to their needs, ensuring high quality of service and a pleasant shopping experience.• Coordinated timely deliveries of apparel as well as transfers to other chain store locations in France.