Demintha Sudusinghe Email & Phone Number

As a dedicated communication specialist with 1.5 years of extensive experience in customer communication content creation and campaign management, I thrive on ensuring that the right messages reach the right audiences effectively and efficiently. My role encompasses a wide range of responsibilities that showcase my expertise and commitment to excellence in customer communications.SMS & OBD Scheduling: Creation contents for SMS, OBD, IVR. Manage the daily communication requirements, coordinate with stakeholders and backend teams for smooth delivery of SMS and OBD campaigns, ensuring timely delivery and prompt issue resolution. Stakeholder Coordination: Facilitate communication and coordination among internal teams, external vendors, and stakeholders, collaborating with companies like Startek, Omobio, Comviva, Tesync, and Avaya for campaign execution and issue resolution. Business Communication: Draft business communication email content for VAS-related and MT-related new products, ensuring clear and effective communication with the internal stakeholders. Emergency Communications: Execute 24/7 emergency communications as per directives from TRSCL, the Ministry of Disaster Management, and the Ministry of Defense, generating customer databases and addressing communication needs promptly through SMS and OBD services.My career is built on a foundation of strong communication skills, attention to detail, and a commitment to delivering excellence in every project I undertake. I am passionate about leveraging my skills to enhance customer communication and contribute to the success of my organization.