Demi O'Connor Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Working towards Lean Six Sigma Black Belt Achievements:• Managing a budget of £700m per annum to ensure that suppliers are paid • Creation of videos to improve customer and agent experience through diagnostics leading to reduced repeat contact rates and first time fix.• Increased digital adoption into the Service Assurance team by 15%• Working with the Automation Team to create solutions for manual tasks to improve customer experience and agent productivity, whilst… Show more Working towards Lean Six Sigma Black Belt Achievements:• Managing a budget of £700m per annum to ensure that suppliers are paid • Creation of videos to improve customer and agent experience through diagnostics leading to reduced repeat contact rates and first time fix.• Increased digital adoption into the Service Assurance team by 15%• Working with the Automation Team to create solutions for manual tasks to improve customer experience and agent productivity, whilst reducing calls, complaints and cost • Compliance lead, ensuring that Risk and Governance are aware of all compliance risks within the Service Assurance team whilst working towards solutions to mitigate. • Automatic Compensation lead, ensuring customers are paid to remove the risk of Ofcom fines. • Creating workarounds for Incidents that affect the automated process to ensure that customers are still being serviced properly.• Ensuring that all changes are cascaded through training and agent knowledge platforms, including team talks and updates • Liaising with offshore partners to gain understanding and take action on areas of improvement. • Leading the launch of WhatsApp integration to improve digital experience, and reduce voice contacts. Responsibilities: • Identify and prioritise areas for improvement within the Service Assurance team• Develop and implement project plans to drive efficiency and reduce waste• Monitor progress of improvement initiatives and provide regular updates to management• Collaborate with stakeholders to ensure sustainable improvements• Analyse data and identify root causes of problems to develop solutions Show less

Manchester, United Kingdom

Achievements: • Currently reviewing with and creating change in our onboarding process to utilise Workday, instead of an external supplier.• Continuously improving and adapting the onboarding process to ensure that we are sending new candidates up-to-date information, and relevant information about COVID19. • Creation and implementation of a cross-boarding Workflow• Implementing change with IT processes to ensure smooth and efficient onboarding of new starters. • Onboarding… Show more Achievements: • Currently reviewing with and creating change in our onboarding process to utilise Workday, instead of an external supplier.• Continuously improving and adapting the onboarding process to ensure that we are sending new candidates up-to-date information, and relevant information about COVID19. • Creation and implementation of a cross-boarding Workflow• Implementing change with IT processes to ensure smooth and efficient onboarding of new starters. • Onboarding of a new background checking supplier, completing compliance forms such as Data Protection Impact Assessment, ensuring that we are complying with GDPR, and other government legislation, • Working closely with and improving the Workday experience to ensure that the system is used most effectively. • Working with other departments to create and implement a more inclusive process for reasonable adjustments i.e. applying for specialist kit/applications • Working with IT and the SME for Workday reporting to create a smoother process for internal movers by reviewing the current reports to help review and chase the relevant people for incomplete moves in Workday. • Working with external stakeholders and other senior members of the business to set up and attend events such as the Women in Business Event. • Working on the Kickstart project to offer my knowledge and expertise to project lead. Using the project to collate feedback on different parts of the onboarding process to suggest and implement improvements. • Chair on Newbie Network Responsibilities: • Regularly engaging with relevant suppliers, ensuring that core KPIs and outcomes are delivered as efficiently as possible• Accountable for the Workday hire process, ensuring all candidates are hired on time and complete the required background checking and onboarding tasks• Supplier management of the background checking supplier, ensuring that core KPIs and outcomes are delivered as efficiently as possible Show less

Manchester, United Kingdom

Achievements: • Currently undergoing recruitment training and have recruited for roles such as: Administrator, Purchase Ledger and Contact Centre Advisor,• Committee lead for the Social and Charity Council, working with a team to organise, promote and execute engaging and motivational events such as Staff Sports Day, Independence Day, Tough Mudder, Employee Appreciation Day and Macmillen Coffee Morning, • Social Media Ambassador,• Rolling out a new onboarding process for new… Show more Achievements: • Currently undergoing recruitment training and have recruited for roles such as: Administrator, Purchase Ledger and Contact Centre Advisor,• Committee lead for the Social and Charity Council, working with a team to organise, promote and execute engaging and motivational events such as Staff Sports Day, Independence Day, Tough Mudder, Employee Appreciation Day and Macmillen Coffee Morning, • Social Media Ambassador,• Rolling out a new onboarding process for new hires ranging from Entry level to Executive positions,• Initiated and led paperless employee files project to improve team efficiency,• Reviewed and improved the internal new starter process and paperwork in relation to GDPR, • Streamlined the employer reference process significantly increasing the visibility and rate of return, Responsibilities: • • Daily use of the applicant tracking system relating to metrics, reporting and auditing• Liaise with IT to set up new starters• Liaise with Finance to ensure invoices for recruitment spend are paid, track the recruitment budget and overall spend• Support the wider recruitment team organising interviews• Create job adverts for all available platforms, advertising internally and externally• Building effective relationships with internal and external stakeholders/candidates• Attend career and networking events to promote the Company brand and identify potential talent• Owning the new starter process including paperwork collation, issue of offers and contracts, creation of the on-boarding program and IT set up.• Conduct thorough reference checks for appointed candidates• Provide general administrative support for all recruitment activities• Support the wider HR team as and when required due to previous experience within the team Show less

Manchester, United Kingdom

• Support Recruitment Advisor with organising interview process • Diary management of hiring managers• Working with the HR Advisor to ensure a smooth on boarding processes • Sending and collation of new starter documents • Liaising with the finance department to ensure invoices are completed for recruitment spend• Liaise with IT to set up new starters• Conduct catch up meetings with new employees as part of on boarding • Supporting the Recruitment Advisor with… Show more • Support Recruitment Advisor with organising interview process • Diary management of hiring managers• Working with the HR Advisor to ensure a smooth on boarding processes • Sending and collation of new starter documents • Liaising with the finance department to ensure invoices are completed for recruitment spend• Liaise with IT to set up new starters• Conduct catch up meetings with new employees as part of on boarding • Supporting the Recruitment Advisor with career and networking events• Upload job vacancies onto all available platforms• Build good relationships with internal and external candidates• Circulate job vacancies internally and externally • Support the wider HR team as and when required Show less

Manchester, United Kingdom

Responsibilities: • To complete new starter paperwork including contractual documentation and offer letters.• General administration duties e.g. filing, photocopying, etc.• To drive continuous improvement and efficiencies within the department• To be the central point of the department for all administration activity• Setting up for Company Inductions • Completing pre-employment checks; references• Inputting new starters onto multiple in-house payroll… Show more Responsibilities: • To complete new starter paperwork including contractual documentation and offer letters.• General administration duties e.g. filing, photocopying, etc.• To drive continuous improvement and efficiencies within the department• To be the central point of the department for all administration activity• Setting up for Company Inductions • Completing pre-employment checks; references• Inputting new starters onto multiple in-house payroll systems• To support the management of all personnel files• To create an electronic file copy of all personnel files across the business and ensure that these are kept up to date when an employee leaves the business Show less

Responsibilities: • Dealing with the Recruitment across the company of around 850 employees• Being the first point of call for all general and HR enquiries via telephone or email • Ensuring that all relevant paperwork is sent to employees such as offer letters and contracts• Ensuring that all paperwork is scanned and filed onto the employees electronic files • Requesting new employees references and any outstanding paperwork• Leasing with managers in regards to the… Show more Responsibilities: • Dealing with the Recruitment across the company of around 850 employees• Being the first point of call for all general and HR enquiries via telephone or email • Ensuring that all relevant paperwork is sent to employees such as offer letters and contracts• Ensuring that all paperwork is scanned and filed onto the employees electronic files • Requesting new employees references and any outstanding paperwork• Leasing with managers in regards to the recruitment in their area and ensuring that all action is taken for their new employees such as, probation reviews• Dealing with agencies by searching and enquiring, discussing rates, terms and conditions in order to help the recruitment in all areas of the business • Ensuring that all HR processes are adhered too • Achieved my Level 2 qualification in Business Administration • Responsible for the input of new starters onto Payroll• Getting involved in HR projects such as audits, reviewing HR paperwork and implementing new HR forms, paperwork and work flows.• Making sure employees have DBS checks where applicable for new starters and existing staff. • Dealing with incoming and outgoing mail for the HR Department Show less

Manchester, United Kingdom

Cipd Level 3, Human Resources Management/Personnel Administration, General, Pass

Apprenticeship, Business Admin Level 2, Pass

Btec, Health And Social Care, Distinction*, Distinction*, Distinction*

Gcse'S, A*-C