Demi Palermo Email & Phone Number

Clifton, New Jersey, United States

-Organize and schedule client appointments -Plan and attend internal meeting-Write and distribute emails, correspondence memos, letters and any other necessary communications for team effectiveness-Create and maintain Client Folders and Other Important Client Documents-Maintain updated documentation of department processes and procedures-Make purchases based on departmental needs with respect to an allotted budget-Maintain familiarity with client contacts by tracking client engagement in Salesforce and assisting the -project managers when required-Coordinate Team Event Planning including travel, budgeting, and making reservations or arrangements for Team Events-Create and analyze Salesforce reports and provide support to project managers as necessary-Handle entire Pre-Kick-Off process including: tenant, administrative account, and Roster Server creation-Provide general support to clients and project managers in the Pre-Kick Off, Expansion, or Transitioning phases of the project-Liaise with executive and senior administrative assistants to handle requests and queries from senior managers-Offer project based support to additional teams within Client Services

Remote

- Manage the customer relationships of over 500 accounts within the West Coast Division -Worked directly with various departments to ensure Professional Development sessions are scheduled-Assists with pre-sale support activities, on-site sales/implementation calls, post-sale activities and performing follow-up client communications-Execute customer onboarding to Salesforce by managing all communications with internal sales, rostering, and support teams-Create and utilize custom reports in Salesforce/Zoom to track and analyze service records, account activity, client communications, and more advanced needs-Own governance of bi-weekly meetings with Professional Services team to tailor customer experience plans based on usage, data, student population, and history -Manage customer relationships with district/school administration -Build relationships with internal team members, educators, and school administrators

Red Bank, New Jersey, United States

• Oversaw and maintain the calendars of 18+ Implementation Managers• Managed and schedule for over 500+ accounts• Worked with various CRMs; specifically, Salesforce and Interlink• Managed school and district contact information updates• Strategically planned and built trips for managers to travel to schools out of state/region, while being conscious of budget and travel expenses

Greater New York City Area

• Work directly with VP of company, Senior Account Executives, and Assistant Account Executives• Working directly with client Belif, Scott Vincent Borba, and UMMA• Draft press releases, fact sheets, creative pitches, and event materials• Compile placement write-ups, weekly reports and monthly reports

Greater New York City Area

• Assisted junior executives and account executives • Organized products and conduct inventory reports• Helped to plan promotional events for clients • Researched companies, influencers, and bloggers • Created clippings for clients • Constructed mass mailings of product to editors and influencers • Frequently used Cision and ACT to build outreach lists and monitor media• Collaborated with staff on new/innovative ideas, directions, and leads

New York, New York

• Intensive, hands-on learning experience working on a campaign for a corporate client through the American Advertising Federation on a highly selective team of marketing students• Essential advertising planning and problem solving skills• Conducted various analyses and research using various database’s including: Simmons and MRI• Conducted interviews, surveys, and focus groups to better understand target• Collected and analyzed information about different media channels and platforms• Executed a thorough and strategic media plan consisting of traditional, digital, and social media

Freehold, Nj

• Assisted marketing and events coordinator with creation of sponsored events• Consistently updated social media to promote company events• Worked family events while providing service to over 2,000 individuals• Maintained marketing books of company events for sponsors

New York, New York

• Assisted Marketing department with establishing a social media presence• Scheduled meetings between clients and service representatives to further business• Frequently used SalesForce to follow up with clients, potential bloggers, and retailers• Researched and maintained metrics regarding numbers of followers and daily hits per page