Demi Moore Email and Phone Number

Establishing in July 2020, the focus for this venture is purchasing buy to let properties that need some TLC, renovating throughout and completing to a high standard. A total of 14 years previous experience within the property sector and the building sector gives us the confidence to make effective and strategic decisions. The long term goal is 24 buy to let properties.

Founder of The Coffee Shed licenced coffee shop on Normanby High Street. Taking a derelict shop, empty for 18 months prior and turning it into a brand new, exciting hospitality business, creating 3 new jobs. Promoting small, local business within our community is our passion. We strive to help other businesses in the area by using local products, actively promoting other local businesses and collaborating with other small entrepreneurs in the area.We are continuously looking to improve and expand our business areas and seeking the next challenge.

I have worked hard developing my skills at Firstsource, starting as a Claims Handler and working my way up to Senior Team Manager within the same team in just 15 months. My role included ensuring SLAs and quality standards were hit within a financial services complex claim contract. In order to go the extra mile and improve the customer journey, process improvements were at the forefront of all conversations. The biggest achievement so far has been streamlining the claims process to over-achieve on the 180 day SLA: by giving the responsibility of a claim to a single individual and completing the initial assessment and data gathering within 5 days, a final decision was given to the customer on average after 5.5 days.

My responsibilities include being the first point of contact for clients whether they are landlords, tenants or contractors, in the office, on the telephone or via email; booking appointments, answering inquiries and organised management of administration, issuing contractors for maintenance, creating contracts, and chasing arrears. Overall, i must maintain a professional level of customer service, keep organised and work promptly.I was given the opportunity of taking on extra financial duties including processing rental payments, making payment to landlords and contractors and chasing arrears. My biggest achievement was reducing the arrears by 53% over a period of 1 year.

To be successful in this venture I had to ensure customers had a consistent, professional experience with expert customer service. They received their goods as quickly as possible and were given the next brochure promptly. My responsibilities involved recommending and discussing products with customers, processing orders in a time frame, receiving deliveries, ensuring orders were correct, handling money, paying bills and dealing with returns.

As a long standing staff member, my role included serving customers, handling money, providing the correct food and drinks, handling food, dealing with complaints, setting up the cafe for business and cleaning to a high standard throughout and at the end of the day.