M. Onur Demir Email & Phone Number

Frankfurt, He, De

Ingolstadt, Bavaria, Germany

Customer Success Manager for the Audi Cloud Services Platform. Responsible for day-to-day management of the cloud platform serving for a growing number of 4500 developers and over 400 projects.- Handling customer complaints or concerns quickly and professionally by delivering prompt solutions to maintain good customer relationships,- Delegating and directing service tasks, monitoring the progress of current projects, and managing DevOps team members to ensure efficient change and incident management to provide the highest level of customer service,- Designing support processes that foster service improvement by coordinating the teams across the organisation,- Responsible for the Service Catalog includes information about deliverables, prices, contact points, ordering, and request processes,- Helping to train new employees in company procedures.

Munich, Bavaria, Germany

Responsible for Storm Reply information and data security;- Preparing the company for IT Compliance, Risk Management and IT Security processes, - ISO9001 certified, - ISO27001 and TISAX preparation is in-progress and planned to get certified before 2023-Q4,- Initiation, implementation, monitoring and control of the management system and all related processes of Storm Reply, - Supporting customers for their security processes,- Training employees in IS best practices.

Frankfurt, Hesse, Germany

Managing Audi’s AWS cloud computing architecture, and focusing on the development of solutions for cloud-based applications and infrastructures as well as the identification of new, innovative cloud technologies to support customer’s business goals;- Knowledge and skills in compute, networking, storage, and database AWS services as well as AWS deployment and management services,- Deploying, managing, and operating workloads on AWS as well as implementing security controls and compliance requirements,- Ability to identify which AWS services meet a given technical requirement and to define technical requirements for an AWS-based application,- Design and develop hybrid and cloud-based networking solutions by using AWS, and Aviatrix for multi-cloud management.

Wolfsburg, Lower Saxony, Germany

Managing a large-scale consolidation project that has had a profound impact on thousands of individuals in Volkswagen Group. - Creating a centralized, intuitive platform that enables platform users to effortlessly choose their desired cloud solutions from a marketplace-style environment. This initiative not only simplifies access but also significantly boosts the efficiency of the cloud infrastructure.- Navigating the complexities of merging diverse systems and processes, ensuring a seamless transition for all involved. - Being always people-centric, providing comprehensive support, addressing concerns, and facilitating understanding of the changes at hand.- On the technical front, identifying and resolving issues promptly, ensuring minimal disruption to operations.- Working collaboratively with various teams, leveraging technical knowledge to bridge the gap between technical and non-technical stakeholders.

Frankfurt, Hesse, Germany

Specialized in design and implementation of cloud based solutions and services to help numerous significant customers in Europe to run their systems and applications on top of AWS Platform.- Designing, developing, and deploying business software at scale,- Cloud foundational services (compute, network, security, storage, and databases),- Infrastructure automation through DevOps methodologies,- IT compliance and risk management (ISO9001, ISO27001, TISAX).

Frankfurt, Hesse, Germany

- Ensuring the maximum possible service availability and performance for DE-CIX’ IXP platform.- Day-to-day network performance monitoring as well as improving our measurement methodologies.- Network troubleshooting and fault analysis, hardware maintenance, troubleshooting, and repair.- Trouble ticket generation and response; carrier interface and escalations.- Installation of network hardware and software in our data centers.- Specializing in MPLS, BGP & Internet Exchange Peering,- Experiencing the Large scale enterprise project management,

- Designing, developing, implementing and maintaining the routers, switches, load balancers, wireless access points, and cabling,- Researching new processes for network improvement and growth and suggests implementation strategies,- Generating and maintaining detailed documentation and procedures of the network (LAN/WLAN/WAN) environment in all aspects of its utilization; ensure associated work in compliance with the documented procedures,- Developing and practicing the implementation tools required to provision, manage, and troubleshoot large-scale DC networks

Kocaeli, Turkey

- Responsible for running, designing, configuring and implementing the network infrastructure of QNB Finansbank, (both LAN (head offices) and WAN (branches, ATMs))- Working in a complex multi-disciplinary infrastructure of Cisco switches and routers (Catalyst, Nexus, ASR, ISR ...), also knowledge of other technologies in Load Balancing (Netscaler), Optimization (Riverbed), Security (Cisco ISE), QoS (Allot) and Wireless (Aruba) areas- Responsible for the operation and continuity of the wireless line in the company (Aruba Controllers & APs, Clearpass, Airwave),- Managing a Modern Data Center by using Cisco ACI,- Managing and maintaining the network, as well as network performance monitoring by using Network Node Manager (NNMi), PRTG Network Monitor, Cisco DNA,- Responsible for engineering tasks along with projects related to deployment in the end-user environment,

Kocaeli, Turkey

- Responsible for running, designing, configuring and implementing the network infrastructure of QNB Finansbank.- Using as much as possible python base scripting for network programmability and automation- Working in a complex multi-disciplinary infrastructure of Cisco switches and routers, also knowledge of other technologies in Load Balancing, Security and Wireless areas,- Aligning with the business and projects regarding demands, requests, and new service.- Responsible for the operation and continuity of the wireless line in the company,- Responsible for Engineering tasks along with Projects related to deployment;- Maintaining and updating system and network documentation as necessary

Istanbul, Turkey

- Gaining a deep understanding of the SINUMERIK CNC automation systems (828D, 840Dsl),- Worked on S7-1500 PLC product by using TIA Portal, Took SiTrain courses; SIMATIC S7-1500 TIA PortalProgram 1-2- Developing and improving the performance of the department’s network structure,- Providing software and hardware troubleshooting for end-users,- Taking part in the projects and focusing on the engineering part of PLC systems.

Istanbul, Turkey

- Managing a calendar of appointments and tasks, conference calls and meetings,- Providing administrative and operational support,- Arranging communication and coordination between the units,- Working closely with the Regional General Manager to keep him well-informed of upcoming, commitments and responsibilities.

İstanbul, Türkiye

I worked in Network Operation Center. We basically worked on;- First&Second level operations of LAN/WAN network- Network monitoring- Incident management and escalation- Communications management- Reporting problems

Kocaeli, Türkiye

I've made a study about PLCs and SCADA which are indispensable part of the automation systems.

Master Of Science - Ms, Information And Communication Engineering (Ice)

Master Of Science - Ms, Engineering Management (Mem), 1.3/1.0 (2.Highest)

Engineering management is a specialized form of management that combines business acumen with technical expertise. Effective engineering.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 2.2/1.0 (High Honors List)

Activities and Societies: ITU Alumni Association Student Club (İTÜ MDK), Dance Team, ITU IEEE The aim of the undergraduate program.

Dual Degree Program, Computer Science And Engineering

Activities and Societies: Board of European Students of Technology (BEST), Erasmus Student Network (ESN), Academics For Development.

Advanced (C1), English Language And Literature, General, C1 (Advanced)

Activities and Societies: Activity Organization Team General English courses are designed to help you communicate more effectively.

College Licence, Mathematics And Computer Science, 86.6/100

Activities and Societies: AIESEC, FUTSAL Team Joined National Mathematical Olympics Played Indoor Football as a Defence Player