- Managed a portfolio of 1k+ healthcare facilities, negotiating contracts, identifying upsell opportunities, providing regular updates, and promptly resolving client concerns to ensure satisfaction and retention.- Generated ~$45M in revenue in 2022 (~$30.5M from 01/2023 to 09/2023) by securing contracts. - Leveraged data analytics to monitor account performance, identify trends, and drive data-informed decisions in monthly and quarterly business reviews.- Elevated Nomad’s ranking at Medefis from Unranked to 7th overall (out of 1k+ agencies) and secured the first Tier 1 Supplier Partnership for Nomad through strategic negotiations.- Achieved and maintained a ~73% offer-to-placement ratio, the highest among Nomad Account Managers.- Initiated and led cross-functional projects, including a platform aesthetic revamp, a client requirements playbook, a company-wide guidebook, a traveler roadmap, declined submissions turnaround strategies, and social/marketing campaigns.- Directly managed, supervised, and trained a team of two (2) Account Analysts and one (1) Account Administrator.

- Led the development of the FriendMedia platform, designing intuitive interfaces and workflows that enhanced user engagement and satisfaction. - Conducted comprehensive market research to identify industry trends and client needs, leading to the improvement of client management processes, streamlined operations, increased client retention, and boosted overall efficiency.- Served as the liaison between commercial and product teams, ensuring seamless communication and alignment. - Provided support for 1.5k+ accounts with a 92% successful resolution rate.- Managed, supervised, and trained one (1) Account Manager.

- Assumed diverse roles as Employee #1, playing a key role in the launch of the company, shaping its strategic vision, business model, workflows, and driving growth.- Led market research, customer acquisition, and partnership negotiations, onboarding 150+ new accounts, generating $150K in annual revenue.- Developed and designed the company’s first brand identity and website.- Launched initial marketing strategies, creating 200+ social media posts across four platforms, leading to a 31% increase in following, a 90% increase in impressions, and a 32% increase in website traffic, all within a limited budget.- Championed and developed a tutorial playlist, social responsibility campaign, customer loyalty program, support management system, and resource library.

DynamiCath™ was a St. Louis startup that specialized in innovating radial catheter maneuverability for diagnostic imaging, patenting a novel cerebral angiogram catheter design and achieving approximately 81% success in pre-FDA simulated trials.

- Managed and coordinated the recruitment of over 70 volunteers, ensuring efficient organization and smooth operation of volunteer-related activities.- Fostered strong partnerships with social, civic, and local organizations, enhancing community engagement and support.- Developed and implemented volunteer training and recognition programs, along with organizing successful volunteering events.- Maintained comprehensive records of volunteer hours, activities, and achievements, ensuring accuracy and thorough documentation for program assessment and improvement.

- Ensured compliance of medical equipment with European Safety Standards through thorough verification from accredited healthcare institutions.- Managed approval and validation of verifications and documentation.- Effectively diagnosed and resolved technical issues in biomedical devices.

- Prepared, transported, and distributed food to patients.- Assured the comfort of patients and assisted them with their dietary needs.- Facilitated the process of ordering food for patients by making and taking calls in the call center. - Assisted with the supervision and training of new employees.- Filed and noted paperwork pertaining to patient’s dietary needs. - Provided excellent customer service, acting as a liaison.