Demita Shawn Jones, Pmi-Pmp, Pmi-Acp, Cspo, Sa, Lean Yb Email & Phone Number

Frisco, Texas, United States

It is with immense gratitude that I get to post that I have returned to NCR Atleos in a SW DevOps Engineer III role.

For over 16 years, I have and the wonderful opportunity to sit down with clients and build lasting relationships by helping them with their financial needs. In the areas of providing life insurance, auto and home insurance, and debt reduction solutions. I take the time to understand their unique situation so that I can offer the best guidance and support possible.

Remote

• Troubleshoot issues for internal stakeholders with various software applications (Jira, Quickbase, etc.).• Provide technical support to internal and external stakeholders.• Lead projects with external clients, internal stakeholders, and third-party vendors to create clear and strategic implementation plans for various applications and systems (QuickBase, Jira, Confluence, etc.) • Contribute to continuous process improvements to ensure practices and policies are adhered to. • Collaborate with Project Mangers to select the appropriate project management tools.• Engage with all relevant stakeholders to gather their requirements, to ensure the delivery of anticipated results.• Manage day-to-day relationships with internal and external stakeholders on outstanding project requests.• Manage IT projects from initiation through closure (i.e., installation of enterprise cloud applications) and ensure those projects are delivered in a timely manner within budget.• Set up user access, create workflows, Kanban boards, train users, activate, deactivate users, and install marketplace plug-ins in Jira.

Frisco, Texas, United States

• Led requirements gathering sessions with stakeholders to complete new technical systems and translated those requirements into technical specifications for user manuals.• Acted as the liaison between developers and end users, my role involved communicating the needs of the end users into technical terms. This process ensured that the implementation of requested modifications would be carried out effectively.• Ran daily scrum meetings with a globally distributed SAFe® Agile team, composed of 4 developers and 4 quality assurance analysts. • Improved our process by 15% for monthly change management calls by eliminating steps to that process.• Created the monthly reports and implemented changes to requested systems and set up sprint planning sessions in Team Foundation Server (TFS).

• Edited HTML code using Microsoft Visual Studio to troubleshoot and resolve discrepancies for client websites. • Led investigations and troubleshooting efforts for integration issues related to pricing and availability, and client messaging systems. • Improved monthly KPI by 30% by training level 1 support to resolve issues to prevent escalations.• Resolved website configuration problems for clients, and successfully retained their business.• Resolve issues with property leasing information I used SOAP API to pull data.

Richardson, Tx

• Utilized DbVisualizer to write complex SQL queries to extract and analyze client data.• Created value stream maps and process maps using Microsoft Visio to identify inefficiencies in product processes and made recommendations for improvement.• Created and managed the Kanban boards for a team of 20+ with 10+ projects along with the workflows, timesheets, user access, and installation of plug-ins in Jira as the administrator.• Facilitated the Agile/Scrum ceremonies (i.e., daily standup meetings, sprint planning, etc.) • Created custom CAPEX (capital expenditure) reports for accounting purposes.• Leveraged project management tools to lead initiatives to achieve successful outcomes in Jira.• Setup time tracking, velocity reports, backlog reports in Jira for developers and QA analysts.

Richardson, Tx

• Led projects to create competitor maps for external clients with extensive property portfolios, ranging from 10 to 60 properties, which resulted in competitive pricing.• Used PostgresSql to write queries to locate and correct client data issues (i.e., lease data, rent data, apartment numbers, etc.), and implemented measures to prevent future errors and ensure consistency.• Worked collaboratively with quality assurance teams to locate and troubleshoot product defects.

Certificate, Professional, Technical, Business, And Scientific Writing

Project Management Certificate, Project Management