As a Restoration Technician at Regent Restoration, I handle new and ongoing water damage claims with integrity and excellence. I provide a fast response to emergency situations and perform structural drying services per IICRC standards. I have gained valuable skills and experience in property claims, water damage restoration, and hazwoper certification.I have a Bachelor of Science in Communication and Media Studies from Paul Quinn College, where I developed my research, customer service, and Microsoft Office skills. I also have a background in information technology and services, having worked as a Customer Service Representative at Santander for over a year. There, I troubleshooted technical difficulties, installed new software and hardware, and processed documentation. I am passionate about helping people and solving problems, and I am always eager to learn new things and improve my performance.