Demmii Widdowson Email & Phone Number

SEPA Alliance

VicConnect Alliance for the Gippsland Rail Upgrade Document Control - specialised in Rail Systems:- Lead a team of 4 across all design. - Maintain and applies all relevant standards, policies, guidelines, legislative and contractual requirements to submit and transmit documentation.- Manages the flow of correspondence into and out of the Alliance through TeamBinder and project email; routes correspondence to correct associates, and protects and secures confidential and proprietary information.- Reviews and verifies all documents for completeness, format, and compliance.- Monitor review due dates for drawings, specifications, software, technical manuals, and other documents.- Maintains and updates all drawing and document registers and project SharePoint.- Strong stakeholder connections with the client and internal stakeholders.- Provided guidance and training on Document Control processes for the Project Team members.Continuous Improvement:- Successfully implemented task management cloud-based system to track and monitor design package submissions for seamless knowledge across multiple DocControllers.- Created a quality/requirement checklist to streamline feedback and comments to designers across Document Controllers while starting checking as earlier as possible.- Nurtured a strong relationship with client Document Controllers, having a communication focus we are able to set expectations benefitting both teams before the design reached submission. - Improved the document submission process by 40%, dramatically reducing rejections for the Rail Systems space.Social Club:-Developed and created event posters for group emails using Canva-Organised and liaised with venues and hosting teams-Researched and presented team-building activities and events to internal stakeholders.

Assisting the channel team leaders, I coordinate and oversee channel coverage throughout the day, setting the team up to manage their workflow through on the spot coaching and real-time analytics. Working across multi-channel teams, I support our talk, chat, email, sales, retail support and merchant services teams while maintaining an energetic team culture.Responsibilities:- Daily channel and team management ensuring agent coverage for incoming volume and unexpected leave.- Escalation point of contact providing guidance on business processed and procedures for all frontline teams and escalated case management. - Daily and weekly reporting of KPIs and performance metrics across channels reporting to the relevant team lead or stakeholders. - Assisting with resourcing and real-time analytics supporting KPIs.- Productivity and adherence management through on the spot training and follow up with struggling team members.- Reporting incidents and urgent events to upper management and stakeholders.- On-Boarding channel and ongoing training for the team across channels.- Assisting in Quality Assurance, Process & Culture Process initiatives through to development and implementation across the department.- Developed and maintained successful and strong relationships with team, management and stakeholders.

Dandenong, Victoria, Australia

Taking over an underperforming store, through smart commercial strategies, KPI, sales training and development coaching with my team within a year I was able to turn the store into positive results. By developing strong relationships with centre management, I was able to acquire more social online presence within the community boosting sales and customer counts. Responsibilities:- Daily, Weekly & Monthly sales and KPI performance reporting.- Responsible for implementing company business models and new sales strategies.- Team development through ongoing coaching and hands-on training results in most of my team members going onto leadership roles.- Stock & Inventory Management and reporting.- Administration duties and office management.- Quick thinking in a face-paced environment responding to trade patterns - Respoonsilble for team rostering and leave management

Eastland

As part of a 4-tier management team, within a multi-brand store my key responsibilities were driving KPI’s within the store and team. Through leading by example and developing my team, we were able to turn the store from a low performer into a flagship store within 8 months and become a top 10 performer within Victoria. Responsibilities:- Team development through on the spot coaching and ongoing training.- Volume management utilising team strengths in positions throughout the store.- Prioritising tasks by assessing the biggest impacts and sales drivers for the business and delegating where needed.- Visual Merchandising implementation and stock rotation management.- Loss Prevention management and reporting monthly and quarterly.

Eastern Suburbs, Victoria

Working within an intimate retailer, discovering the needs of my customers was my top priority and then finding them the best solution within our range. Educating my customers on the importance of finding the right fit for them resulted in higher sales and surpassing company benchmarks. I started as a team member and worked my way up to my last role of Floating Store Manager.Responsibilities:- Supporting and assisting 6 stores across the eastern suburbs.- Reporting daily tasks and training directly to the relevant area manager.- Built strong relationships with store managers and team members. - Developed verbal, physical and written communication skills- KPI analysis providing insight for store and team development.- Cash handling and banking processes.

Chadstone, Victoria, Australia

Camberwell, Victoria, Australia

Malvern, Victoria, Australia

Knox City Centre, Victoria, Australia

As part of the Quality and Assurance department, I was responsible for the organisation set up and file management of new project databases. I developed a strong attention to detail, flagging any required changes to the relevant manager or stakeholder to ensure each document was correct before upload. Responsibilities:- Management of online document databases across 4 projects.- Developed strong attention to detail and time management to ensure every database was ready for the start of the project.- General Administrative duties and reception relief. - Taking meeting minutes and providing via email to relevant stakeholders.

Bachelor Of Media And Communication, Communication And Media Studies

Victorian Certificate Of Education