In charge of Customer Care unit, Roaming unit, Sim Registrattion unit and Electronic Voucher Service

International Roaming Coordinator - Coordinating all roaming tasks for Comium SL and international operators.Testing sim cards after launch with international operators for LU (location update), MTC (mobile terminated call) MOC (mobile originating call) and SMS in order to check revenue assurance and quality of service. Coordinating with support group Halys in France to check quality service of sim cards. Negotiating International agreements, signing agreements between roaming partners on behalf of Comium SL, sending sim cards. Sending signalling request to signalling provider, initiating IREG testing date between Comium and roaming partners. Preparing weekly, progress and monthly report of roaming tasks achieved during the week and on monthly basis2006- Acting Roaming Coordinator.2006- Preparing weekly and monthly progress report.2006-Preparing sim card letters, filing correspondences and follow up on operators regarding testing issues.2006 -Filing roaming agreements between Comium SL and roaming partners2005-Customer Care Executive - dealing with customer complains, answering customer queries, preparing sim cards, inputting customer information details and sorting customer information details.2005- Supervisor for sim card packing.

handling customers queries

Dealing with customers queries and complains.OVERALL OBJECTIVE:Coordinating roaming tasks on behalf of Comium SL and international operators' world wide.MAIN DUTIES:Coordinating roaming activities between Comium SL and international roaming partners.Accomplish targets launch per month.Testing SMS, MOC, MTC and LU after launch to ensure quality service.Investigate and resolve customer complaints related to the roaming.Accurate and timely reporting of roaming activities.Disseminate tasks to subordinates.Any other duty assigned by the Commercial Manager and Managing Director as and when the need arises.

Dealing with customers complains and queriesProviding accurate and correct feedback to customersSorting and filing customers' information.Supervising sim carding packing and preparing payroll for supervised staff.COMPUTE EXPERIENCE: Office routine MS Word: daily using Microsoft outlook 2007 packageExcel package: updating weekly and monthly report on excel 2007Microsoft power point 2007