Demone Wallace Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

*Manage installation and configuration of computer systems at clientsites and internally, ensuring proper functionality and alignment withclient needs.*Perform routine maintenance and troubleshooting to diagnose andresolve issues with equipment, software, and systems.*Diagnose and troubleshoot hardware and software issues withincomputing environment to ensure proper functionality.*Communicate effectively with clients to understand needs and ensuresatisfaction.*Provide clear and professional customer support, includingdemonstrating equipment, answering questions, and providing trainingas needed.*Maintain accurate records of service visits, repairs, installations, andcustomer interactions in service management systems.

Norfolk, Virginia, United States

Diagnosed and resolved technical hardware and software issues.Accommodated wide-ranging customer experience levels by adjusting technical support strategies.Architected centralized monitoring, logging, and reporting.Guided calls using excellent communication skills and decisive approach.Identified and resolved issues using software and hardware.Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.Guided users with troubleshooting using diagnostic tools.Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.Recorded customer issues on database to streamline process and fastrack resolutions.

Norfolk, Virginia, United States

-Communicate with key stakeholders to identify, own, and mitigate risks to drive progression to the next step in the delivery process. -Develop strong relationships and provide support to clients to drive completion of multiple complex product implementations.-Review and analyzed financial information from all relevant parties to make data-driven business decisions. -Manage and analyzes data for new and prospective clients in the company's CRM to ensure all written and oral communication is logged, information is accurate and documents are attached. -Lead in development and tracking of project milestones to ensure that deal closures and implementations are on time and align with business objectives.

Hampton, Virginia

-Management of resource allocation to ensure efficient and cost-effective solutions.-Interviewed and gathered specifications of clients to provide services through Service Provider Network that optimized customer value.-Managed program plans while ensuring adherence to implementation timeframes, budget directives and program requirements.-Managed client meetings effectively and efficiently while engaging multiple stakeholders.

Bachelor Of Technology (Btech), Computer Software Engineering

Certificate, Backend,Sql And Devops

Associate'S Degree, Computer And Information Sciences And Support Services