Demorcus Harris Email and Phone Number

* Oversee day-to-day activities to facilitate business operations.* Delivers consistent service to develop customer base.* Built great rapport with vendors, resulting in growing partnerships and generating business.* Evaluate traffic patterns, alternative routes and weather conditions to plan navigation.* Observe traffic laws and safety protocols to maintain driving record.* Utilized handheld electronic devices to manage delivery and pick-up data.* Transports parcels according to schedule to meet delivery expectations

* Responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished within designated timeframes.* Led kick-off meetings involving customer representatives and relevant internal staff.* Guided customers through implementation processes and delivered exceptional customer service. * Defined scope, key milestones and contingencies for each project.* Created project communication schedule and kept stakeholders informed.* Identified and documented client contacts for project deliverables.* Put together well-structured implementations, tracked deliverables and maintained deadlines.* Directed implementation across departments and maintained alignment with project plans.* Generated regular project overviews and status reports for stakeholders.* Updated team on milestones and process changes with weekly meetings.

* Manage workflow, client escalations and resolutions to ensure Total Service to ADP TotalSource's and Comprehensive Service clients* Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.* Supervised teams and individuals, giving feedback on performance and setting goals for improvement. * Collaborated with Regional Payroll Executive and Team Leads to develop and strategize plan of action for Payroll Team improvements,* Recommended and deployed data-driven improvements for product enhancements.* Collaborated cross-functionally to tackle and resolve wide-ranging business issues.

* Provide support and technical assistance within ADP Business Units via phone, CRM, email or in person, regarding the resolution of product and client problems* Utilize extensive product/process experience to identify issues, troubleshoot client problems and assist with resolution.* Review, analyze, and resolve complex client issues/escalations to ensure that the support rendered meets or exceeds clients needs and provides client satisfaction within a timely manner.* Coordinate communication with other ADP Business Units to expedite responses on critical client situations* Provided information and support to payroll representatives and managers on payroll matters, tax issues and benefit plans.* Analyzed training needs to develop deliver new training programs or modify and improve existing programs.* Reconciled, audited, and setup vacation, sick and personal leave accruals.

* Provided on-going support and technical assistance to assigned ADP TotalSource client base regarding product/service capabilities and payroll problems* Developed and maintained effective ADP/client communications to ensure client satisfaction. * Provided information to clients on payroll matters, tax issues and benefit plans.* Assisted in entering and maintaining employee payroll data and records.* Assisted in prompt resolution of garnishments, tax levies and child support notices.* Assisted in accurate records of commissions, PTO, and sick leave* Researched tax issues and recommended plans to prevent recurring tax problems.

* Optimized sales strategies based on weekly, monthly and quarterly progress against annual objectives.* Achieved revenue targets across segments using excellent planning, resource management and team leadership abilities.* Scheduled regular meetings to amend goals and boost morale.* Supervised, trained and motivated staff to achieve goals.* Led management development and training initiatives across the Florida and Georgia Markets