Michael Dempsey Email and Phone Number
I have always been interested in technology and started studying tech while working at QuikTrip, where I had a successful career in management. When the company changed focus, I decided to finish my tech degree and change my career direction. After studying Cisco, I became interested in routing and switching and went down the network path. Earning my degree while working full-time and raising a family demonstrates my work ethic and dedication to achieving goals.My qualities as a leader and natural aptitude in IT have moved my career forward quickly. After 6 months, I moved from IT Support Specialist to Engineer, and over the next 3 years moved up to Network Operations Manager, where I have delivered value through cost savings, increased security, and stakeholder satisfaction. Staying current on emerging technology and industry trends has made me a go-to forward-thinking leader. My curiosity and passion for learning drive continuous improvement. I focus on understanding stakeholder needs, identifying problems, and delivering solutions.My leadership style is adaptive and collaborative. I am invested in the career progression and development of my team. I enjoy helping people achieve their individual goals while we deliver results together.Integrity and accountability are two values that I live by. I respect the ideas of the people doing the work, the stakeholders, and the end-users. I take thoughtful consideration before implementing process changes. The trusted relationships I’ve built allow me to manage conflict caused by change, help stakeholders find consensus, and get everyone working toward a common goal.A robust skillset drives my success in IT Operations & Network Management, Process Improvement, Cost Savings, and Stakeholder Relations.IT Leadership Network Security & Infrastructure Systems Analysis & DevelopmentIT Security & Ethics Information Management Cisco Network EngineeringIT Project Management Emerging Technologies Configuration Management IT Strategic Planning Network Services Stakeholder EngagementProgramming Concepts Enterprise Models Relationship Management
Enterprise Mobility
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Manager - Network OperationsEnterprise Mobility Sep 2021 - PresentSt. Louis, Missouri, UsLead staff and operation of tools, systems, and procedures to ensure the company's infrastructure stability. Serve as a subject matter expert (SME) for all network services and operations functions.IT OPERATIONS & NETWORK MANAGEMENT • Design and execute vision, strategy, and network roadmaps by collaborating with application development, cyber security, and business ops teams to implement initiatives. • Manage and optimize tools, systems, and procedures to ensure stability of company infrastructure.• Define, implement, enforce configuration management, and update management policies and practices.• Create and maintain standard operating procedures (SOPs).PROCESS IMPROVEMENT• Research and evaluate innovative technologies and emerging trends in anticipation of future needs.• Partner with Windows and Linux/Unix platform teams to identify opportunities for automation and optimization.• Establish business processes and gap analyses to determine viability of technical and operational platforms.• Guide the development of reference architectures and technology roadmaps.• Inspire continuous process improvement, including automation and optimization of network operations. IT LEADERSHIP• Build and lead a team of through strategic hiring, professional development, coaching, positive culture to engage and retain highly responsive and customer-focused employees.• Communicate strategic vision and business initiatives.• Identify and adhere to key performance indicators (KPIs)s and service level agreements (SLAs) by measuring and tracking uptime, availability, security posture, and deliverables.STAKEHOLDER & CUSTOMER RELATIONS• Deliver services that meet or exceed SLAs for service, timing, and quality.• Collaborate and consult with cross-functional teams and stakeholders to understand current and future needs related to infrastructure and security technology.• Interface with key partners, suppliers, and procurement teams to clarify strategic direction.
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Network ManagerTkc Holdings, Inc. May 2020 - Sep 2021Led a team of technical engineers and support staff, directing key design initiatives and solutions to address complex technical and business issues. -
It Manager - Network EngineeringEnterprise Mobility Aug 2019 - Apr 2020St. Louis, Missouri, UsManaged a team of network administrators and network engineers, including performance review and compensation recommendations, identifying skill gaps, and determining training.
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Network EngineerEnterprise Mobility May 2018 - Aug 2019St. Louis, Missouri, UsTook ownership of escalated network-related customer issues, performed troubleshooting, devised and implemented solutions.
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Network Operations Engineer ICharter Communications May 2016 - May 2018Stamford, Connecticut, UsPerformed reactive monitoring of core-level telephone, IP, and video elements. Conducted triage, escalation, and resolution and provided enterprise-wide tiered support on converged distribution and access networks. -
It Support SpecialistDcrs Solutions Jan 2016 - May 2016Maryland Heights, Mo, UsProvide support for multiple software applications, databases, networks, and Windows systems from inside the office via phone/remote connection and at the customer's site. -
ManagerQuiktrip Apr 2001 - Jan 2016Tulsa, Oklahoma, UsLed staff and delivered training in business operations, customer service, call systems, and enterprise applications.
Michael Dempsey Education Details
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Western Governors UniversityInformation Technology-Information Security Emphasis
Frequently Asked Questions about Michael Dempsey
What company does Michael Dempsey work for?
Michael Dempsey works for Enterprise Mobility
What is Michael Dempsey's role at the current company?
Michael Dempsey's current role is IT Leader | Network Engineering & Network Management | Enterprise Network Services | Network Design & Security | IT Project Management | Focused on delivering stakeholder value while meeting organizational goals..
What schools did Michael Dempsey attend?
Michael Dempsey attended Western Governors University.
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