Erin Dempsey Email & Phone Number

Plymouth, Michigan, United States

Drove the strategy and execution of customer contracts to improve the buying success and experience of Managed Services Customers. Deliver profitable, on-time renewals and expansions, resulting in increased renewal rates, customer retention, and accelerated growth for Cisco and Partners.* Improved Gross Margin on Managed Services renewals by 55%.* Achieved.

Senior level Services Manager directed a global, cross-functional team to manage the growth and success of the Verizon Agreement, representing $60M revenue (85+ customers supported).* Renewed Verizon's Work at Risk Agreement for a 3-Year Term with a $49M Total Committed Contract Value.* Exceeded Total Committed Contract Value by 24%, booking $60+ Million.

Optimized customer utilization and expanded renewal contracts to increase recurring revenues. *Led communications and contract fulfillment for 20+ partner agreements. *Facilitated the Renewals motion with Customers in partnership with Sales and Business Development, improving Gross Margins up to 35% *Managed a team of Client Business Managers to improve.

Led cross-functional teams and individual contributors supporting large, global Managed Services Customers (AT&T,, GM, Verizon,, and HP). Directed Partner and Vendor relationships and all contract financial responsibilities including P&L, revenue and expense forecasting, and asset inventory utilization. Prepared and delivered Client Executive Operational.