Director, Product Implementation
CurrentRole has included working with sales team, developers, engineers, QA testers, and compliance both internally and externally. Overall software quality and process improvement specialist with a track record of creating innovative solutions to address a wide variety of business needs and initiatives. Viewed as an effective partner with various business units across the organization.• Directly managed buy and sell side client integrations to onboard hundreds of buy and sell side firms • Developed procedures for product and client integrations and certifications• Extensive QA product testing with clients and vendors• Document new business requirements from clients, vendors or internal sales team• Plan production deployment with clients and vendors • Managed operations and trade support desk to ensure customer satisfaction, proper back office performance, and accurate regulatory reporting• Monitored client application connections and client order interactions to pro-actively troubleshoot problems and identify critical software exceptions which could potentially impact order flow; managed firm risk during system outages• Acted as primary liaison between clients and vendors to identify problems and solutions with multiple trading platforms, including Eze Castle, Bloomberg, Charles River, FlexTrade, Newport, Triton, and Portware, along with multiple proprietary platforms • Demonstrated product capabilities, functionality, and support during sales meetings• Design and implement execution management and monitoring platforms to ensure efficient execution and quick issue resolution
