Demetrius Stewart Email & Phone Number

San Francisco Bay Area

United States

• Support account managers on opened opportunities and provide technical solutions for customers• Develop sales enablement materials to support the selling process including product sheets, testimonials, andpresentations• Document pain-point and requirements and answer technical questions from customers and sales team• Design solutions that include multiple core products• Manage and introduce Mirapath’s portfolio of products and services• Address support, warranty and RMA tickets and resolve root cause to ensure high customer satisfaction• Prepare professional-looking technical template proposals and product comparisons and present to customers• Develop and maintain technical training sessions geared at developing new and current sales employees• Facilitate technical training for internal teams, including presenting training and delegating to other teams

ITTE•Installed and configure operating system and other software. •Performed installation of IPOS/OS, software and all specified patches and updates. •Troubleshooted hardware, software, and network and provide break/fix resolution or escalation. •Performed routine and or emergency maintenance as scheduled or as required, updated all applicable documentation, databases, and service request tickets with required information as necessary. •Manage multiple concurrent projects.• Deploy and configure Linux based servers running Gentoo, RHEL. Basic Linux administration skills: Set IP, default gateway, routes, locate and install requested packages on demand • Configured layer 1 switches for lights out lab automation use by test engineering teams including: Initial configuration, user management, media type selection (1gig – 100gig fiber) and ensured database backups were done regularly. • Create and maintain documentation regarding installs, power, space, general equipment configurations • Plan, coordinate and execute lab equipment moves, up to and including entire labs

Baltimore, Maryland

• Delegated work, set individual and team goals, and developed subordinate employees through managing staff, programs, and projects by determining objectives and allocating resources accordingly • Prepared decision papers, reports, summaries, and written recommendations of major initiatives and work assignments for senior executive review and approval through monthly briefing. • Analyzed budget and performance data to determine relationships between resources, outputs, and outcomes, and to determine how to strengthen the linkage between funding and optimal performance. • Worked with clients and customers to assess their needs, provide information or assistance, resolve their problems, and satisfy their expectations as well as collaborated with individuals from agencies who work within and external contractors to the organization.

Baltimore, Maryland Area

• Determined accuracy and relevance of information, using sound judgment to generate and evaluate alternatives and to make proper necessary recommendations. • Analyzed marketing survey statistics, planned, organized and implemented strategic marketing plans to enhance market penetration. • Assisted with approving obligated funds for major projects and ensuring expenditures do not exceed the allocated budget.

Education record

Associate Of Arts And Sciences (A.A.S.), Computer Software And Media Applications