Dena Butler Email and Phone Number
Who I Am: I am an experienced corporate people leader who came from an education background with familial ties to the farming community. What I Do: Experienced leader with a demonstrated history of working in the insurance industry. Skilled in Management, Microsoft Office, Customer Service, Insurance, and Customer Satisfaction. Passionate in employee engagement and development.Why Do I Do IT?: I love being able to support others and make it easy! I consider myself a servant leader who is here to help. I thoroughly enjoy watching others grow and develop and supporting them on their journey.Special Skills: I have the ability to look at processes and procedures from an outside in perspective. I enjoy asking the "What if" or "Have we tried" questions. I am naturally curious and looking for ways to make it easy. Fun Fact: I have a passion to make the world a more inclusive place. My son is on the Autism Spectrum and I choose to advocate for his future!Please take a moment and connect with me!
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Customer Care ManagerPets Best Insurance Services, LlcMarysville, Oh, Us
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Customer Care ManagerPets Best Insurance Services, Llc Oct 2024 - Present -
Manager - Shared Regulatory Services - E&SsNationwide Jan 2023 - Aug 2024Advanced overall business objectives and directed team strategy, establishing and driving measurable performance metrics. Facilitated open and proactive interdepartmental communication, collaborating with multiple business partners and stakeholders to identify opportunities for growth and ensure productive product partner and internal team relationships. Coached incoming and veteran associates, providing targeted feedback to further professional development. Processed and monitored all incoming service level agreements, prioritizing contract fulfillment through best practice processes and procedures. -
Cfu SupervisorNationwide Aug 2020 - Jan 2023RemoteBridged interdepartmental knowledge and communication gaps, fostering cross-functional collaboration between multiple teams and senior leadership. Launched specialized process improvement initiatives, reducing backlogged work and boosting team productivity and engagement. Championed comprehensive and effective internal onboarding and training, streamlining and updating best practice process and procedural materials. Promoted accurate quality and productivity performance measurements, introducing statistical reporting process.
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Isr And Help Desk SupervisorNationwide Jul 2016 - Aug 2020Grandview Heights, OhNavigated fast-paced call center environment and team transitions, maintaining streamlined operations and positive customer relationships. Leveraged effective project management skills, successfully directing multiple simultaneous projects to improve customer interactions and associate development. Oversaw customer service and help desk representative team, establishing short- and long-term objectives and evaluating performance.
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Quality Assurance AnalystNationwide Oct 2015 - Jun 2016Columbus, Ohio Metropolitan Area
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Customer Service RepresentativeNationwide Aug 2014 - Oct 2015Dublin, Ohio, United States
Dena Butler Education Details
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Human Ecology
Frequently Asked Questions about Dena Butler
What company does Dena Butler work for?
Dena Butler works for Pets Best Insurance Services, Llc
What is Dena Butler's role at the current company?
Dena Butler's current role is Customer Care Manager.
What schools did Dena Butler attend?
Dena Butler attended The Ohio State University.
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