Dena Freeman Email & Phone Number

Richardson, Texas, United States

Responsible for providing technical support, project management and administrator functions for any applicable systems used by the customer service department. These systems include the contact center solution and AMS. Creates, maintains or reviews documentation including requirements, workflows and instructional/training materials. This role serves as a key liaison with IT and department Sr. Manager. Partners with management on high-level projects to strengthen departmental metrics… Show more Responsible for providing technical support, project management and administrator functions for any applicable systems used by the customer service department. These systems include the contact center solution and AMS. Creates, maintains or reviews documentation including requirements, workflows and instructional/training materials. This role serves as a key liaison with IT and department Sr. Manager. Partners with management on high-level projects to strengthen departmental metrics, increase productivity by looking for ways to automate workflows/processes. Show less

Richardson, Tx

I manage and am administrator for all telecommunications. audio visual systems and related applications, patching, upgrades and installations for two offices in Texas, Dubai, Canada, Malaysia, London and Moscow including VoIP, SIP, Contact Center, IVR, outdial campaigns, quality management application, voicemail, conference bridge, mobility applications, audio & video conferencing bridge and services, Microsoft Lync & Skype for Business, video conferencing, digital signage, and virtual meeting… Show more I manage and am administrator for all telecommunications. audio visual systems and related applications, patching, upgrades and installations for two offices in Texas, Dubai, Canada, Malaysia, London and Moscow including VoIP, SIP, Contact Center, IVR, outdial campaigns, quality management application, voicemail, conference bridge, mobility applications, audio & video conferencing bridge and services, Microsoft Lync & Skype for Business, video conferencing, digital signage, and virtual meeting tools. I project manage all global office relocations. I have previously managed print services and cell/mobility in our three Texas offices. I provide in- house training for a variety of applications including Microsoft Lync/Skype for Business, working remotely, and customize various courses including writing all corresponding training manuals which are published on our company intranet. I have been with SPE for 29+ years and have grown technically over the years along with the industry. Former responsibilities at SPE include Support Center Supervisor for 15 years and starting our company's first Help Desk in 1991. Show less

Copeville, Tx

Jan. 2008 - present

Dallas, Tx

Accepted and processed tuition payments, greeted parents, acting school nurse, substitute teacher as needed, summer activities coordinator.

Dallas, Tx

Entered and processed new employee data, finger printed and swore in new employees. Left to raise my child until school age.

Associates Degree, Information Technology - Computer Applications, 3.89 - Magna Cum Laude

Activities and Societies: Phi Theta Kappa - Honor Society

Associates Degree, Information Technology - Computer Information Systems, 3.89 - Magnacum Laude

Activities and Societies: Phi Theta Kappa - Honor Society

Certification, Computer Information Systems - Computer Applications, 3.89 Magna Cum Laude

Activities and Societies: Phi Theta Kappa - Honor Society

Certification, Computer Information Systems - Integrated Spreadsheets, 3.89 - Magna Cum Laude

Activities and Societies: Phi Theta Kappa - Honor Society

Project Management, Project Management, .6 Ceu

It Project Management, Information Technology, 18 Professional Development Units (Pdu) / 1.8 Ceu